sorry to clutter up this thread guys.
From: Sudhir, Srinivas [mailto:Srinivas.Sudhir@skoda-auto.co.in]
Sent: Saturday, April 26, 2008 1:03 PM
To:
h.dee@skodajmd.com
Subject: FW: Mr.Harish Kanchan's vehicle inspection report.
Dear Mr. Dee,
Kindly call for Mr. Harish Kanchan’s vehicle and provide us with the list of components to be replaced, so that these parts will be made available to you. The labour chargers for the job work will be paid by M/s. Nummereins. Your cooperation and understanding in this matter is solicited,
Thanks &
Best Regards
Srinivas Sudhir
Customer Care
After Sales
SkodaAuto India Private Limited
Plot No:A-1/1,Shendra
Five Star Industrial Area,MIDC
Aurangabad-431201
Tel :+91 240 6631256
Fax :+91 240 6631277
E-mail :
Srinivas.Sudhir@skoda-auto.co.in
From: Ramesh, Karthik
Sent: Thursday, April 24, 2008 4:19 PM
To: 'shammivijan@yahoo.com'
Cc: Srinivas, Satya; Sudhir, Srinivas
Subject: Mr.Harish Kanchan's vehicle inspection report.
Dear Mr.Shammi,
Kindly find enclosed report with regards to Mr.Harish Kanchan’s car. Request your feedback with regards to the report and the course of action from your end to rectify the customer’s vehicle.
Thanks & Regards,
Karthik Ramesh | Business Development
ŠKODA AUTO India Pvt. Ltd. | A-1/1, Shendra, Five Star MIDC | Aurangabad - Mahrashtra | India
Tel: +91 240 663 1206 | Fax: +91 240 663 1299
karthik.ramesh@skoda-auto.co.in |
?koda Auto - Homepage |
?koda Auto - Homepage
Vehicle particulars;
Model: Octavia/1.9 TDI/66KW/Rider/MT/White.
VIN No: TMBCGK1U56A012587.
Engine No: ALHE15272.
Reg.No: MH-06AF-6115.
Present KMs: 33,756.
I have inspected the said vehicle at M/s.JMD Auto, Bandup workshop, Mumbai on 23rd, April 08 as per the customer’s grievance lodged at Customer care cell, SAIPL. The inspection details are enclosed below;
Initially, the said vehicle was reported to M/s.Nummer Eins, Chembur workshop for accidental repair work in the month of February.
- Please refer carefully the enclosed photographs of the said vehicle and extent of damage at the time of accident was occurred. The accident was taken place at only front LH side.
- The enclosed photographs are received from the Insurance Surveyor.
As per the customer’s apprehension and as per the final invoiced parts list, all the replaced parts have been inspected for their originality.
- Please carefully refer the enclosed photographs of inspected parts by me; all the replaced parts are Non Genuine (substandard spares which are available in grey-market).
Apparently there were some unjustified/unnatural repair works also carried on the vehicle along with accidental repair jobs, the details follows as;
- V-belt with belt tensioner assembly was replaced without any reason.
- Electric magnet clutch of AC compressor was replaced without any reason.
- Original battery fuse box was swapped and fitted with damaged/burnt fuse box is fitted on vehicle.
- Original battery was swapped and fitted with underspecified voltage and substandard (make AMRON) battery was fitted without battery clamp.
- Original radiator fan was swapped and fitted with a damaged fan.
- In the month of January 14th, 08, the said vehicle was reported for periodic service and during that service schedule the dealer had replaced both front brake rotors (brake discs), but within a month period the customer has faced concern about brake juddering, as per the customer apprehension, I have inspected the replaced brake discs, found the same are Non-Genuine parts (substandard spares which are available in grey-market).