Thanks for sharing the story. I agree that it sounds like your dealership experience was appalling to say the least. But no offense, I feel there were many instances where you should have put your foot down, and you didn't. Even god help those who helps themselves.
Quote:
Originally Posted by memo45_m  The new Pick-up had no seat covers, walk up and open the door only to see the floor panels by the door with full of scratches, the Seats and roof all dirty and scratches on the bed fender-lining, not enough for the eyes the front bumper had a small cut init like the ones caused by a front nudge guard, add to that a huge scratch on the back of the cab like one caused while forcefully removing a hard-top or Canopy, with a cut in the gear lever boot, and a dirty spot on the dash-board, (this spot was on the TD car that we drove just about a week back.) As for the scratches we are informed that those are during Transit.(over the phone.) |
So you knew it was not in a satisfactory condition when you did the PDI. Why didn't you refuse it then and there?
Quote:
Originally Posted by memo45_m I had to take delivery of the vehicle as I had no choice and the circumstances also were not in my favour, so we took it in writing that we would come in for negotiations the following day as 10pm was a little too late to do any sort of office/paper work. |
Of course you had a choice even now, you could have refused to take a delivery, or negotiated for a discount, if that's what you were looking for.
Quote:
Originally Posted by memo45_m He very arrogantly throws around his EGO and says “If you want a new vehicle then we will get it for you in 3-4 days, but you have to leave this one here with us, we cannot give you a loner/ back up vehicle.” Even after paying in full cash. Does this not confirm that they have delivered me a used car. |
This is bad, but even now you have a choice. wait for 3 days and take the new vehicle, if that's what you want.
Looks to me like you are interested in keeping the car and negotiate for a bigger discount - and that's fine. Its just that you had the advantage if you had done that before taking the delivery than after.
Hope you did record those conversations, it would help you if you want to take it to TATA or go legal.