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South Delhi only had one Honda Service and Retail outlet, Southend Honda at Badarpur Border on Delhi Mathura Road, When Recently A New Honda Workshop and Sales centre was opened in Okhla Phase-2, Called Courtesy Honda.

I had picked up my Civic from Them last year in July and buying experience was good. But getting the car serviced at them has turned out to be a Equal nightmare.Here is how the stories goes

Yesterday was my cars routine 15000 KM Service, I called up courtesy Honda Day before to book a Appointment and I was given a Time of 11 AM, I reach Courtesy by 11.30. I wait for a Service Advisor to Address my car and open the Job Sheet for the work to be under-taken, During the Inspection I pointed out to him that the Right Hand Side Fender Lining has broken(I remember Pulling a Part out during one of my trips). I instruct him to do a under-body check and replace the Fender lining if necessary.

I stay with the car till lunch, but then leave for my Office as I had some urgent work. Anyways I come to check the car at around 5.30 and see that the Car is being Washed and getting ready for delivery. I ask the Service Advisor(Saurabh) about the fender lining, He said its perfectly ok and just needed some Clips in the splash gaurd. I am shocked at this because I very well remember that something had broken off. On checking the Car I see that the Front Wind-shield washer is not working, (Which Again they did not check during the regular Service), The car is lifted to check the Washer Motor located below the car. During this I Spot that the Right Fender lining is broken and right above that is the Motor.

This Made me Mad, After again and again telling the SA about this problem, He had done nothing about it, And in the morning he told me that When the under body check is performed I Will personally check the lining and take the necessary action. I call him too see this, He instead of apologizing, Starts to argue with the Service Technicians and then tries to convince me thats its all right. By this time its already 6.30.

I instruct them to change the whole thing,even if its OK according to you. When I am ready to Pay for it, why do they have a problem changing. Anyways They order the part from the Warehouse supposedly in Phase-2, Its very near to the service centre, I had been there once to collect some spare parts, Hardly takes 10 mins to come and go. Anyways the part takes 45 Mins to arrive, And after that there is another argue between their service guys, that everybody wants to go home and nobody wants to work. After lot of arguing and hassles The work is finally completed at around 8.30. I Tell him to make my Bill which was of Rs 2741 and tell him to just give my car. The Service Manager did try to convince me and have a Word at 8.30 but I was not interested as talking to him or arguing will neither bring my time back now is it gonna do any good. And also during this whole process, The car that was washed at 5.30 is all dirty and What I drive back home is a messed car. Not to point out, Even When the car was ready at 5.30 after the washing, It was still very dirty and not all acceptable. The Maruti Guys Wash my Swift ten times better then what Honda Did. And truly this standard is un-acceptable when I am driving a 11L Car.

Honda talks about commitment towards its customer, But this experience has truly let me down. I dont think I will take my car ever to Courtesy Honda for servicing.