[rjstyles69]

Originally Posted by theMAG

Riju - Call up Maruti customer service number from their website and report this. Trust me- you'll be pleasantly surprised.
Btw- why didnt you go thru Kumar?

I sure will call up Maruti's customer service and complain for this disgusting treatment meted out. The good lot has quit RNS and so has Kumar.

Originally Posted by HappyWheels

But why go to the A.S.S for an insurance renewal. I get mine done over the phone with Bajaj, for the last two years. And each time I also got a discount since it was without any agent and directly by the company. Maybe something to think about...

We get all our cars insurance renewed thru the dealership itself. Cuts the pain during insurance claims, also Maruti has tie ups with other companies and makes life a little easy at times.

Originally Posted by nitrous

Thats pathetic service for a customer thats bought 4 vehicles from the dealership.
Btw Riju, why did you have to go to the dealership for the insurance renewal? These guys usually make a cut in the premium and oblige to come over to your place for the formalities.
Plus which insurance provider is this that requires a photograph for renewal?

nitrous my cars insurance had expired on wednesday and could only make it today to pay up.

Originally Posted by kannan666

I too have purchased three vehicles from them in the last 5 years, one for me, one for my aunt and one for the office. Another purchase is in the pipeline. I talk to Naveen Kongovi, a senior salesperson there and he is very helpful. Sorry to hear about your bad experience at RNS rjstyles69, guess all is not as well with RNS as it seems !

The good lot seems to have quit RNS and now they have a bunch of incapable and incompetent people.I wonder what the state of this dealership will be in a few months to come.

Originally Posted by nickatnite

You should not have used the word "bloody". My dad renewed insurance at his Maruti dealer recently and i went along. He called in advance and set it up. We still had to wait for about 45 min. to get everything complete. When i complained, they told me paperwork takes time and there were a few renewals ahead of ours. I accepted the reasons as paperwork does take time. I think you're being too harsh on them. Just my opinion. If you had to wait over 2 hours, then i'm with you. Good luck next time.

Well Nick I aint a saint and doesnt make sense to keep you waiting. If their time matters so does mine. I am yet to see an instance where insurance renewal takes more than 20 mins.Also I was the 1st one at the counter today.

Originally Posted by starter

Dear Nitrous,
I presume Riju missed to renew his insurance within the validity period.
I missed it once and i had to go through all of these formalities.
Riju, i feel sorry for you buddy.
Regards,
Deepak

Yeah you are right , I missed it. Work and mundane chores kept me busy never found time to go there. We have a wedding coming up soon and hence have been busy for the last few weeks.

Originally Posted by BaCkSeAtDrIVeR

But what was the need for a photograph in the frist place? Was it an expired insurance?

Yes even if its a day late, they would require photographs.

Originally Posted by PatienceWins

Do not go to dealership for insurance renewals. You will get great discounts if you deal directly with the insurance companies.

I changed my insurance from ICICI to Bajaj Allianz last year after negotiating with different insurance companies. I could save almost 3000 on the initial quote by just taking quote from different companies and bargaining.

My car is due for insurance now. Bajaj Allianz offered great discounts (close to 60% with no claim bonus) and I have told the person to come and collect the cheque.

I never wanted any discounts, nor did I bargain since I really never had the time. Wanted to finish up with this thing today and attend to some pending work.