I had gone for 1st service at Automobile sterling Noida for my new Vista Anniversary edition. I had probably the worst service experience there.
- The service advisor was not even serious in telling me what would be done in the service. He never told me what is involved in the service.
- The service advisor never mentioned the way to customer lounge to wait. I was standing in direct sun and no one bothered to ask. What kind of customer courtesy is that?
- The washing of car was truly disgusting. They never applied any car shampoo / soap and just used water once and removed the mats and cleaned with damp cloth. I can clean my car better than that. On checking the washing, all the leaves and dust was still there in wiper blades area. I had to plead them to use the air blower to clean it up. Really bad.
- After that, the car was taken to service area for checkup, the engineer just took 2 minutes and checked oils, bulbs and told me service is done. He never bothered to ask me if I am facing any issues. He told me to get bill done and take the car.
- After clearing the bill, service advisor never asked me if I am satisfied with the service or anything is pending.
- I had to goto parking area and take out my car and drive off. No one asked me if it was my car or not. What a security.
After all this,. I am never going back to Automobile sterling.