From: Tejas Kothari <________________@gmail.com>
Date: 14 May 2009 12:07:11 AM GMT+05:30
To: cr <cr@hmil.net>
Cc: Ahmad <ahmad@hmil.net>, Swapna Chavan <crwest@hmil.net>,
sahebdesai@hmil.net,
fluxian@hmil.net,
jayabharat1@yahoo.co.in, jal customercare <jalcustomercare@gmail.com>
Subject: Horrible experience with jaybharat hyundai service ... follow up
Reply-To: Tejas Kothari
A follow up to my previous email which is quoted below this one:
Today i met the manager at Jaybharat showroom just to tell him the sequence of events first hand as courtesy.
The car was delivered to me at 9pm at night. The driver was delayed by an hour however, his explanation for the delay seemed fine and i don't have any issues with that. However, it's surprizing that it took a full day, uptill 7pm to fit one small plastic strip on a bumper. I have taken delivery of the car but i could not see the finish of the final work due to the darkness and will inspect the car in the morning.
The car had a Jaybharat sticker pasted on it when i took delivery. I had clearly mentioned to Nethra (sales) when i bought the car that i do not want any stickers on the car unless i am paid for advertising them. Please send someone down to my residence to remove the sticker and polish that area. Any scratches caused during removal, will have to be repainted at Jaybharat's cost.
The car seemed slightly sluggish after test drive, but i am willing to overlook that fact if it results in increased FE. I will do a full tank tomorrow and report results after a week or so regarding the increase in average.
Another thing to note: I was quoted 8500 for the whole job initially. The bill to me now was 8700. An increased amount charged to replace the plastic strip. Ideally it should have been included in the initial cost. However, i am also willing to overlook this. Money has been paid in full to the driver.
I do want to register a strong protest against Jaybharat against this "cheapo" pricing behavior. I know of customers who claim Rs. 500 per day as taxi expenses for every day the car has been delayed. I have not asked for any compensation and do not want any. I just want an answer to why this kind of behavior happens at the service center.
Another point to clarify: When i spoke to abhijeet regarding the availability of drivers, it seems from my previous mail that abhijeet mentioned to me that they have no drivers at all for an automatic. I wish to clarify that he said they have only one driver today who can drive an auto and he is not available till evening. I do not wish to tarnish anyone's record other than what is necessary.
NOTE: Please remove my number from any system generated smses from jaybharat databank for service reminders. I do not want to go to them again.
Regards,
Tejas
Still waiting for feedback.