Here is my recent experience with Kun Hyundai Service center at Ambattur Ind Estate when I sent my Getz for getting her AC checked (though the blower was blowing away at full speed air throw from the grills was low).
1. When I walked in, receptionist meets me, gathers service need and asks me to wait.
2. She goes over to a guy's desk (looked like the senior most Serv Advisor) and spoke to him pointing to me and returns back to her desk.
3. Watch the Advisors acting busy for the next 30 mins but none bothers to quiz me why I am there
.
4. Lost my cool and walked up to the Service Manager, explained my experience so far and told him that I made a mistake of walking into their premises.
5. Service Manager apologises and arranges for an adbisor to check my car. He takes another 10 mins to arrive but does a thorough check. Says the filter is clogged and sponges used as flange sealants in the duct are missing. Estimates a day's effort and a spend of 2k. I agree to send car 2 days later on Thursday for the service.
6. Thursday morning 8.30 AM Car picked up as promised; 10.00 AM Service advisor calls and claims that the work will be completed as indicated and hikes budget to 6k - new tasks included were AC coil clean up, Water wash of the vehicle. I did not want both and asked them to proceed with original tasks (vitamin M constraints).
7. Friday evening 4.00 PM - no information yet. Called up for status of car and was told that the job just got over and car will be ready in 1 hr. Inform them that I will come at 11.00 AM on Saturday morning to collect the car.
8. 11.30 AM Saturday - arrive at Service station and hand over Work order copy. Service Advisor (a new one) walks up to me after 10 minutes and asks me where the car is. I tell him that he is the one who should know as I have come to take delivery. he goes back embarrassed.
9. 12.00 PM - Invoice is ready and I present my Credit card for making the 1.9k payment. Cashier says - "No Credit Cards" impolitely and I ask why. He reetorts back saying machine not working since morning. I lost my control and stormed out of the place, went to a nearby ATM to get the money.
10. After payment, they deliver the car but do not want me to fill up the feedback card - probably thought that I would give them a bad rating.
If I were to compare this with my experience at Concorde, the only place where Kun did a better job was in picking up the vehicle on time. Otherwise on all other counts Kun was pathetic. I infact told them that they should all go over to Concorde and learn what it takes to service a customer. End of the day I have decided never to step back into that god forsaken place (Kun) again.