I was decided to go for a Fiat Palio MJD SDX. Since my cousine has the same vehicle, I was advised by him to contact Concorde Motors, opposite to Christ College Bangalore as it was his dealer. I called up the same sales person, but the reply was not at all enthused me. Still I have requested him to bring the vehicle for a test drive. The guy neither turned up nor even bothered to give me a curtsey call. Then I called up Prerana Motors, but the Palio guy was unavailable. I dropped my cell number for a call back.
Very next day, I got a call from Uday, their sales executive. I requested him for test drive and he promptly obliged. I took the test drive and all gone well. I told him that I would get back to him in couple of months once I completely make up my mind for Palio.
2 months passed by. I called Uday up again. He responded to me promptly. I booked my car on 4th May and they promised me to deliver the vehicle in 3 weeks. The wait was on! Uday did update very on regular basis, rather I was pestering him each day. But he responded very politely.
19th May car has reached Bangalore from FIAT factory, Uday called me to update on the vehicle arrival and the necessary PDI from my side can be undertaken on very next morning. The PDI was very smooth as he has explained me though I have bought all his words. Ensure whatever required to be checked using a checklist that I have prepared using the points available here in this forum. During PDI, I have figured out that the rear number plate light on the right hand side was not glowing, informed him about that problem and promised me that it would get replaced free of cost.
On 23rd May 2009, I was all set to take the delivery of my red beauty. My Cousine and I have reached showroom at Sarjapur Road at 4:00 pm. The documentation and random check was smooth. The entire sales process was really peaceful though I felt myself that I was very demanding. At last I am a customer and it is a thumb rule that customer can never go wrong
I have requested Uday to send a driver as I don’t want to drive the vehicle unless the Pooja is done. He quickly obliged to send their driver with me. If I look back full life cycle of this purchase process, I am a happy customer. I will anytime recommend Uday as your sales executive when if you plan buy a TATA/FIAT vehicle. He is not very charming or graceful personality, but he is a good sales guy. He knows how to keep his customer happy. At the end of the day, it is exactly what actually matters to us right?
On a side Note: I do not want to publish his personal number out here with out his permission. But if anyone wants the number please feel free to send me a mail so that I can send his number to you.