[cnaganathan]

Thanks for all those responses. I was a little hesitant to go the Customer feedback way as the car is still really owned by my uncleand I am just a custodian. I did receive a surprise call from a Mr.Manikantan who is the Service Manager. Now he was the one who intervened on my first visit and arranged for the carr to be inspected. He was very courteous and wanted to know why I hadn't answered the feedback call as well as not filled in the Service feedback form. I shared with him my experience to which he apologised and finally made a request - that I give them an opportunity to make amends. I think thats a fair deal - what do you all say?