Eh? You had a better customer service experience at Tata, as opposed to Hyundai!!
Sorry for missing this thread earlier. I own one Tata Indica and one Verna. The former has been with me for 4 years and always serviced at Tata Authorized Service Centres. The latter has been with me for about 8 months and again, always serviced at Hyundai Authorized Service Centres.
Here's text from one of my previous posts (find the original at my Indica ownership thread)
QUOTE
A word here about Tata servicing. If you are used to Maruti or Hyundai service, nothing will prepare you for the "Desi" experience you get at a Tata service centre. You walk into a very large facility where swarms of call centre cab drivers wait at the owner's lounge. As you sip on chai, you wait for the queue to end and your case to come up. The service advisor is a man who has usually come from Tata commercial vehicle service centres. His manner of addressing you is the same as the way he addresses illiterate truck drivers. He will shout at you that your car is a mess, and YOU are responsible for causing it. Ignoring your pleas that the car goofed up on his own, he will shout out the repair costs. (There is no company issued chart containing service charges hung on the walls, whatever the advisor shouts out is final).
By the time you have digested the repair list, he is already on to the next customer. (What can he do, there are so many cabbies to be addressed?). You bleat out any other issues that you might have had (Sir, my car's windshield washer is also not working) and he thunders back that it will be taken care of. You leave the service centre with more hope than surity.
When you come back in the evening, your car stands gleaming in one corner. You spend 5 minutes trying to locate the advisor, who spends the next 5 looking for your keys among the swarms of cabbie keys. You get in and TD the car, finding that the washer problem has still not been taken care of. You get angry and demand that the problem be taken care of RIGHT NOW. The advisor gives you a sullen look, and says that all mechanics have gone home for the day.
You now have 2 options. Either leave the car till tomorrow morning for the problem to be addressed, or sign the customer satisfaction form, take the car and go home, waiting for the problem to be rectified at a later service. No wonder I usually did the latter.
A week after you take the car home, a pleasant lady from Tata Motors gives you a call. She takes your feedback on the service experience. Quite obviously, you are dissatisfied, and give a poor rating. Within a day or 2, a different service centre guy calls up. He expresses surprise at your dissatisfaction ("If you are not satisified, you could have just told us, sir?!!!! Please come to us next week and we will take care of the washer problem")
So you finally believe that there is justice in the world, and go back to the service centre to rectify a problem which should have been rectified at the first go. And who do you find there? The original service advisor, with his authoritative tone, his disdain at paying attention to your problems, et all! So the vicious circle continues.
And dont believe for a moment that the problem could be set right by writing to Tata Motors themselves. Tata is a truly Indian company, and if you expect anything more than an automated email response, you are not from this country!
UNQUOTE
On the other hand, I have always been surprised by the standards of Hyundai service. Their advisors are knowledgeable, their service standards good. Not only has my car been received in perfect condition every time, but they have also taken small steps to ensure customer satisfaction turns into customer delight! In my second service they gave me free paint touch ups for the small scratches on the body. After an accident, when my front bumper was broken, they repaired the mangled numberplate and put it back on. It saved me the hassle of sourcing a new numberplate in election times.