[beejay]

Hi,

I had given my vehicle to the Mahindra dealer at Ooty, to have my rear door and bumper replaced after it had been rear ended by a truck, I had to wait for more than a month as the inventory for the Xylo had to yet come from Bombay. I was fine with this and waited patiently for a month.
After a further weeks time of repairs and insurance formalities I took delivery of my vehicle.
The work done was very shoddy and my local tinker and painter would have done an even better job with the old door. I still took delivery of the vehicle as the service manager was a nice person and he had tried his best to solve the problem at the initial stages when I had pointed out that the door did not look right and was opinion that it would turn out well after the paint job, sorry for him that it did not and had escalted to a level which was beyond his control as replacing the door was the only alternative. Further, the antenna which has been embedded in the rear glass failed to pick up signals and water seeped in through the rear glass.
The clear coat had been sparayed all over the right hand side of the body and the finish of the door was rough as it had attracted dust. The door was wavy and did not have straight lines and was dented below the number plate.
I had sent a mail to Mahindra at their customer care id, and this is the turn of events after that.
I had sent a mail at 10.30 on the morning and they replied to my mail within half an hours time, also, I received a call from them asking to take my vehicle to another dealer further 80kms from where I stay. A kind gentleman called Mr.Arif Rizway from Mahindra Bomaby called me on my mobile to understand the first hand situation of the problem and took down the details, he instructed me to take delivery of the vehicle after I compare it with another vehicle in the showroom preferably of the same colour. If I am still not satisfied I was asked to get back to him and he would send someone from Bombay to have the problem sorted out.
I have given my vehicle to the dealer yesterday and they have given me another alternate car till I am to receive the Xylo.
What can I say, I am shocked. I had never expected the CRM at Mahindra to be this strong.