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Originally Posted by hvkumar  Looks like one of those freakish incidents, my experience with Mahindra is not good.
The Scorpios are well-engineered, but they have monkeys in their service centres who have poor workmanship and are callous in their approach to following good work practices.
I have reported several episodes to Mahindra - and that too senior people - apart from the ASC itself, and have received no responses. Maybe Mahindra thinks that those owners who have driven 194,000 kms in their Scorpio are idiots, not worth talking to or communicating with! Or maybe we are illiterates who howl our heads of.
I have taken up the issue of how my Scorpio's safety has been endangered by poor workshop practices - jammed accelerators caused by wrong routing of the wire, failure to replace bearings of belts resulting in brake failure and refitting rear leaf springs without bushes, resulting in spring breakage - and I can only say it is my good luck that I am writing this mail now. In all these cases, Mahindra has not responded, the ASCs have laughed it off and their poor service levels continue.
All I can say about the helpline is that they have some good call agents who have directed the nearest ASC to contact you for assistance. |
Probably, even I think they might be rendering their best of services primary reason being the Xylo is a new launch and mine is the first car in the district. I might have been able to ward of potential buyers with my door.
However we must appreciate the fact that things are looking at the brighter side in the industry. My ASC was also of opinion that nothing can be done from his side, now it has been done.