Thats a pretty bad accident and on top of that insurance firm is harassing you. Insurance cos are like that only and they dont want to spend even a penny extra, you would have to fight it out with them for this big claim.
I would agree with aaggoswami, emails wont help here. Get in person to someone senior and try showing him this proof of photos and convince him as there is no OIL STREAKS in 5th photo and you stopped as soon as you hit the stone. The claim is quite a big one too and Insurance should agree to atleast pay a part of it. |