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Originally Posted by jkdas  Most dealership/A.S.S people cant match the customer / service guy ratio. You will be suprised at how much cars each chotta a.s.s. guys ' service' on a day.
And in some cases; competition. They just want to make money. And some have the confidence that modern cars are bullet proof and hence need little attention.
For me, a verbal threat is enough to see that they service my tough guy right. And I see that the same service advisor sees my car. |
Dear Das, I had a very very bad experience with Vittesse work shop at Andheri. It is about a year back when my Omini was still under extended warranty, I had a problem with whine in the differential which was shown to all of their so called service advisers but according to me they are just bunch of jokers. Every time I went to them with complaint of differntial noise they used to tell me that it is normal and nothing to worry about.
I inssisted to get it checked by mauti engineer on his monthly visit, I waited for this for almost one month and one day I got a call to bring the van immediately or the engineer vill leave they did not give me prior intimation about this so called
ENGINEER OF MARUTI visit and gave me only half an hr to reach the work shop , incidently my office is very closeby I could reach in time to workshop. There was this Engineer taking trials of numourous vehicles as if he is eating chapatties,in less then half hour he took trials of around 12 cars. When he took my van trial he said to me ITNA AWAJ TOH AYEGA HI and VAN IS PERFECT KUCH KARNE KI ZARROORAT NAHIN HAI I told him I am using vans from the day he was a third standard school going child and this is my fifth van all from 1986. He did not answer me and just walked away to another car for its trial I told him to give me a written report there was no answer. I just walked away thinking that he is also another joker who knows nothing about customer care and listening to their sad stories.
six month later same diff noise had increased so much that I had to get my diff opened up and saw that bearing had worn out. and the mechanic who opened up he said SAAB YEH BEARING FAILURE TO EKDUM SE NAHIN HOTA HAI .I got the work done from local mechanic and that too in front of my eyes,now the van is perfect, had vitteesse attended it in warranty or even in extended warranty this situation would not have come.