[Steeroid]

For the record, I got my Dicor looked into by Prerna last month and I was very happy with their service. We took the vehicle in to the Adugodi workshop by around 11 am and it was ready at 5 pm...in view of the Roys experience I had hung around at Prerna for about an hour and a half watching their service bay. It was a very crowded service bay with space for about 20 cars but they had about 60 vehicles that day - despite this they agreed to look into the Dicor complaint even though mine was an outstation vehicle that is under warranty and wouldnt give them a penny in returns.

The service advisor was courteous, took extra care to see that my vehicle is parked into a safe corner of the workshop (I was watching from the owner's lounge) so that its not disturbed or scratched by other vehicles - the traffic inside the workshop is unbelievable.

At the end of it, they explained what they had done in detail and updated my owners manual on my request. I was quite happy with their service, though in terms of infrastructure Prerna's workshop is nowhere near my favourite, which is the MGF Autodrome for Hyundai in Cochin.

All in all, they diagnosed a problem with the a/c (condensor fan belt was damaged - I think the bearings had given way), found a replacement and carried out the replacement, all in about 6 hours. Pretty good for a severely stressed service centre. While I was standing there they were turning away people who brought in their vehicles for routine service at noon and beyond, saying that they simply dont have the space for more vehicles.