The problem is that if Mr. Roy does not go to court after having an open and shut case such as this, Tata are the eventual winners, even if they do replace his Sumo with a new one. Afterall, what is 1 Sumo to the Tata's. This NEEDS to be taken to court and be brought out in newspapers.
Why, because the next time this happens to a customer, Tata will play the same game. Not everyone has the patience to Mr. Roy to continue a battle of this sort. The next guy may just accept his loss and move on.
On the flip side, I can understand Mr. Roy's hesitation in moving court in India. It just may be a case of another never-ending battle. But, as most of you'll have said, consumer courts move fairly swiftly, so this should not be the case.
__________________
He who makes the loudest noise usually has the least to say. Unfortunately they don't realise that and keep at it!
____ |