Some part of it depends on your using the levers available to you. I for example (incidentally I bought my car under the same leaseplan arrangement) dealt with a dealership in Gurgaon.
The sales executive was slightly inattentive-prone to forgetting his promises, shall we say? I reminded him that one email from me on this experience would make sure no one from my company bought another car from his dealership. From that moment on I got excellent service and attention inclduing holding on to a car for 2 weeks for me. |