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bigman · 24th February 2006, 19:50

The customer service has seriously gone downhill (some would say it is excellent customer service)

. They do not read emails correctly. I had to send them about 5 emails to ask for return postage on a faulty good to be put on my credit card. For some reason they insisted it had to go back as gift vouchers as that is how I had paid the post office. Strange that because I paid the post office using cash.

Also they keep giving me refunds for products, sometimes even double refunds. My Canon A610 has cost me nothing due to mistakes by customer service. In fact I am now up about £40 on the whole purchase. They even know about the mistakes but are not too bothered.

It is a rather strange approach to customer service. Has anyone else received such service or am I the lucky one to get free cameras etc ?

24th February 2006, 19:50	#1 (permalink)
bigman BHPian Join Date: Oct 2005 Location: NA Posts: 556	Amazon customer service gone downhill ? The customer service has seriously gone downhill (some would say it is excellent customer service) . They do not read emails correctly. I had to send them about 5 emails to ask for return postage on a faulty good to be put on my credit card. For some reason they insisted it had to go back as gift vouchers as that is how I had paid the post office. Strange that because I paid the post office using cash. Also they keep giving me refunds for products, sometimes even double refunds. My Canon A610 has cost me nothing due to mistakes by customer service. In fact I am now up about £40 on the whole purchase. They even know about the mistakes but are not too bothered. It is a rather strange approach to customer service. Has anyone else received such service or am I the lucky one to get free cameras etc ?