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Originally Posted by varunroy You are right ghostrider. Its case of so near yet so far. These Tata Guys are adept at delaying matters.
The supervisor of Manipal Motors had called me yesterday asking me to get my vehicle to their W/s today for certain repairs. To my horror, when I reached there, this guy was on leave and the parts that were required for replacement under warranty were not in stock. Even the service manager
was not available. Ultimately I had to write a letter right there stating all the facts and have a copy of this letter acknowledged by the service advisor.
Btw, Manipal Motors has been awarded the Best Managed Workshop award for the year 2005-2006 by Tata Motors. If this is the state of No. 1 , then one can imagine the rest of them.
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Why are you even giving them a chance to repair the car ? If you do go for more repairs then always state on any documents that although you have allowed repair you fully reserve your rights as per statautory legislation and that accepting the repair does not constitute you accepting the goods.
They have messed you about enough. I would be inclined to hire a car and bill Tata for this during the court hearings. They have had enough chances to get their finger out but have failed you on a regular basis.