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Originally Posted by Nachu I believe that there is some serious public opinion moulding potential here. |
Carrying forward Nachu's thoughts on Team-BHP. We could also take up issues that any of us could be facing - like with Varun Roy.
Imagine 5000 mails to Tata's customer service demanding an explaination on their service. Any company worth it's salt would know that they are going to have hell of a lot of adverse publicity for not doing something they should have. The company would know that the issue is not hidden away, and that people are aware of what's happening. And we dont even need to be aggressive here - just a simple, polite mail - coupled with a serious number of mails could do the trick.
This thought also comes from personal experience with my own Sumo. I was having issues, and was trying to get the regional Customer Service person - but no amount of calling on his cell got him on the phone. It was always something or other.