Team-BHP - View Single Post - Silky Smooth Petrol Innova G3

ravibhat · 12th April 2007, 20:31

Just continuing this thread

This is about Intermediate service I decided to do at 13600km. I did my first my service at 8600km and decided to do service this week although expected rain in bangalore but planed to go head and serviced it.

I usually service my cars once they clock 5000km. Took appointment from Ravindu Toyota and gave them list fo things I want them to check.

Regular check up with the list and toping up the stuffs under the bonnet and Full Wash in and out (wash and vaccum).They did fair job and bill came around 618 rs including tax. They addressed all the stuffs I asked for.

While taking the delivery I had to wait for 1 hr although I went 1 hr late after calling them and they said car is ready.

Talked in loud/bad voice with them there because they checked my patience waiting waitng waiting and I called their Manager and he realized in 10 minute I will create some damage on their image and addressed my case in 5 minutes and then had a in door meeting with him with suggestions.

He agreed on training Service Advisors once in every week and bringing all the points I mentioned. Anyway its good at the end of the day work is done.

Their few of Service Advisors came from TATA, FORD etc.. so no suprise for that attitude.

I advised hm to pull few guys from MUL team because according to me MUL employees are excellant in attending customers but lack of quality and no luxury product I hate MUL.

He smiled and agreed on If Toyota dealers improve customer service their customers will be more happy since already they have great quality cars.

Over all I am happy with Ravindu Toyota and Innova. Almost every car has glass rattling which is present in Innova/Corrolla as well. Main reason indian bad road.
They fixed glass noice for some extent.

Regards,

Ravi.

12th April 2007, 20:31	#10 (permalink)
ravibhat Senior - BHPian Join Date: Jul 2006 Location: Bangalore Posts: 1,356	Just continuing this thread This is about Intermediate service I decided to do at 13600km. I did my first my service at 8600km and decided to do service this week although expected rain in bangalore but planed to go head and serviced it. I usually service my cars once they clock 5000km. Took appointment from Ravindu Toyota and gave them list fo things I want them to check. Regular check up with the list and toping up the stuffs under the bonnet and Full Wash in and out (wash and vaccum).They did fair job and bill came around 618 rs including tax. They addressed all the stuffs I asked for. While taking the delivery I had to wait for 1 hr although I went 1 hr late after calling them and they said car is ready. Talked in loud/bad voice with them there because they checked my patience waiting waitng waiting and I called their Manager and he realized in 10 minute I will create some damage on their image and addressed my case in 5 minutes and then had a in door meeting with him with suggestions. He agreed on training Service Advisors once in every week and bringing all the points I mentioned. Anyway its good at the end of the day work is done. Their few of Service Advisors came from TATA, FORD etc.. so no suprise for that attitude. I advised hm to pull few guys from MUL team because according to me MUL employees are excellant in attending customers but lack of quality and no luxury product I hate MUL. He smiled and agreed on If Toyota dealers improve customer service their customers will be more happy since already they have great quality cars. Over all I am happy with Ravindu Toyota and Innova. Almost every car has glass rattling which is present in Innova/Corrolla as well. Main reason indian bad road. They fixed glass noice for some extent. Regards, Ravi. Last edited by ravibhat : 12th April 2007 at 20:39.