Quote:
Originally Posted by testdrive  The senior works manager made sure all my complaints were resolved to my satisfaction. He will also call me over the next few days to make sure everything is working fine...
I only wish they treat all their customers the same way on their first visit. |
He's the ONLY decent guy in that lot at Dhingra Motors (and he understands the vehicle very well). They also have a Customer Service Manager who is a nice guy but does not always have the authority to get things done. The WORST of the lot are the GM (Works) and the Works Manager - dripping sugar & honey but they RARELY deliver results, its all talk & no work.
As you said, if only they do it right the first time around! It was the same in my case, if you read my report, it took a stinker to the Tata customer support to get things moving. Now, when I take the car in, at least they know that the "trouble-maker"
has arrived and that more or less ensures 80-90% efficiency & subsequent satisfaction levels.
I'm glad that all your issues were resolved
. Sorry I was out of the country else I would have responded earlier & given you a few numbers & set things up but then Steer helped out so all is well!