I gave my Tata Indica Lsi to the new Concorde Motors house on Mysore Road, Bangalore (close to RV College of Engineering) for 35k kms service.
I came away happy with the experience, except that it's a bit too far from the city. I got the car picked up by them from my office on MG Road on Friday. I got a call from the service center in about an hour's time & the service advisor clarified all the issues that I had with the car. He indicated an estimate of 1500 INR overall.
Shortly in the evening I got a call again from the guy stating that the front brakes are fully worn out and they needed to replace the front pads. Another 1500 INR was estimated. On Saturday afternoon I got an SMS from "Tata Motors" indicating that my car was ready after service & I could collect it. This was nice!
I went over to collect my car & the first thing that hit me was how clean the area was (maybe they dont have enough load as yet). I was immediately met by the service advisor and he asked me to take a test drive.
The car was immaculately cleaned & ready for departure! I was also very pleased with one more thing. The Gear lever base plate inside the car had come off because the plastic had broken...and I had forgotten to list it down along with my other complaints. The thing was checked and replaced proactively by the service team. Nice stuff.
As I found no issues with the car during the test drive, I cleared off the bill...again a hassle free affair, and headed home.
Overall I am pretty pleased with how things went off with the new Concorde Motors & hope to be a repeat customer for them...if they maintain their standards, that is.
Regards,
kdadi