Team-BHP - View Single Post - Hyundai Santro Xing - Crankshaft & engine repair/ failure-only 26000 Kms & 2 1/2years

Murugan · 29th May 2007, 01:09

My Hyundai Santro was delivered after repairs by KUN Hyundai, Chennai on 12th May 2007 as reported earlier.

My mileage now is 8+ Km/L, a significant drop from the previous 12-13 Km/L.

Overall I am not happy with the fact that the crankshaft etc., of the engine of my modern 21st century car failed prematurely around 26,000 Kms and around 2 1/2 years.

The series of delays in delivering the vehicle and escalating estimate of repair cost made me to:

1. Write to Hyundai Customer care service, Public relations and other departments in Hyundai India and South Korea.

2. Represent the problems to Hyundai through a friend at HMPL, Chennai.

3. Take the help of car magazines including AUTOCAR, WHATCAR, OVERDRIVE and TOPGEAR to deal with the problem at a professional level.

4. Present the problems on internet forums to take the help of the car driving members.

Eventually from the estimated Rs.35,000 the bill has been scaled down to Rs.6800 "as a Goodwill gesture" to quote Hyundai.

Thankyou Hyundai.

My Thanks to everybody (including team-bhp members) for their support.

29th May 2007, 01:09	#19 (permalink)
Murugan BHPian Join Date: Apr 2007 Location: Chennai Posts: 186	Significant (?) reduction in final bill My Hyundai Santro was delivered after repairs by KUN Hyundai, Chennai on 12th May 2007 as reported earlier. My mileage now is 8+ Km/L, a significant drop from the previous 12-13 Km/L. Overall I am not happy with the fact that the crankshaft etc., of the engine of my modern 21st century car failed prematurely around 26,000 Kms and around 2 1/2 years. The series of delays in delivering the vehicle and escalating estimate of repair cost made me to: 1. Write to Hyundai Customer care service, Public relations and other departments in Hyundai India and South Korea. 2. Represent the problems to Hyundai through a friend at HMPL, Chennai. 3. Take the help of car magazines including AUTOCAR, WHATCAR, OVERDRIVE and TOPGEAR to deal with the problem at a professional level. 4. Present the problems on internet forums to take the help of the car driving members. Eventually from the estimated Rs.35,000 the bill has been scaled down to Rs.6800 "as a Goodwill gesture" to quote Hyundai. Thankyou Hyundai. My Thanks to everybody (including team-bhp members) for their support.