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manaa45 · 15th June 2007, 00:18

very well written rudraji

i agree that personal relationwhip definately helps. in fact i had mentioned this in my article on dealer workwhop wherein i had said that if a customer tries to be oversmart then nobody pays attention after he leaves the car but if you try to understand what the workshop ppl are trying to say and be clear abt what you want then you will surely get good service.

secondly i think because GM does not sell as many cars as maruti or hyundai or honda they are able to concentrate more on customers needs.

coz i remember that in 2000 maruti had desaptched batch of omnis which had problems woth fuel pump and all from that particular batch were called back but only after there was a blast which blew up the whole omni in delhi.

i dont know if they still do it,

Mansi

15th June 2007, 00:18	#15 (permalink)
manaa45 BHPian Join Date: Dec 2004 Location: nerul, navi mumbai Posts: 288	very well written rudraji i agree that personal relationwhip definately helps. in fact i had mentioned this in my article on dealer workwhop wherein i had said that if a customer tries to be oversmart then nobody pays attention after he leaves the car but if you try to understand what the workshop ppl are trying to say and be clear abt what you want then you will surely get good service. secondly i think because GM does not sell as many cars as maruti or hyundai or honda they are able to concentrate more on customers needs. coz i remember that in 2000 maruti had desaptched batch of omnis which had problems woth fuel pump and all from that particular batch were called back but only after there was a blast which blew up the whole omni in delhi. i dont know if they still do it, Mansi __________________ Courage is not the absence of fear but rather the judgement that something else is more important than fear.