Well, publicity has worked wonders subscrive. Little else can put so much pressure on the manufacturer...especially when they have goofed up with the product / service.
Also note that I have suggested publicity in Stage 2 and hopefully much before litigation comes into the picture. I do agree that, with some judges, publicity can be looked upon in a negative way. But consumer courts are now incredibly consumer-centric. There's not too many instances where this has posed a problem yet.
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