Quote:
Originally Posted by Sam Kapasi  I agree. What HSBC and Citibank have on their side are fancy international offices, staff all nicely dressed, everyone nicely spoken.
SBI has no such luxuries. But perhaps can be far more professional bankers than all these guys put together. It's a government bank and this bank's progress is India's progress. Remember not only do they handle you and I, but also the pay in accounts, provident fund accounts, pension accounts and what not. They handle the defense (Army, navy, AF) accounts. Tax accounts to the government and I am sure much much more (my knowledge is limited)
I'd rather take my loan from a bank that handles the foundational finance of my country than some foreign bank that's doing me a favour. |
well...i have gone thru many posts and threads on the way private/foreign banks have treated some customers - especially when u take a loan from them..
anyway the last line of ur post tempted me to put in my words here...
before i write in- let me also make it very well known that i work for one of the largest foreign banks in India...
private and foreign banks by virtue of their " fancy offices" and "sweet talking staff " have in fact raised the expectation level out of their services from all customers.... wheras nationalised banks with their outdated infrastructure and back end systems ( SBI in fact is an exception to all this ) have always NEVER created the atmosphere for a cm to expect good service...
so its pretty obvious that one tends to quote such wonderful experiences one has with nationalised banks rather than with a foreign/private bank ...and on the flipside talk about only bad experiences with such banks....
i also dont want to talk about any particular bank's contribution to OUR nation's "foundations" etc....bcos that would mean quoting a lot of facts and figures/ regulations which i think is not relevant to this discussion...
net net - in a service industry one cant do business without having more ( much more ) happy customers than disgruntled ones....and im sure a lot of private banks and foreign banks ( including the one i work for ) have many many more happy and satisfied cms than unhappy ones...( its how u accept bad feedback from cm and work on it that matters...)
IMHO - lets report our bad experiences in this forum...but lets not pass sweeping judgements unless we know the bigger picture.....
a lot of us buy primarliy japanse or american cars....why dont we in that same breath just buy a tata vehicle or a mahindra jeep so help these companies who have contributed immensely to the nations building ...
anyway just putting in my views - not meant to hurt anyone or offend anybody...
