[carboy]

My Swift was purchased from Sai Service, Deccan, Pune some months
back. This weekend, my Rear Glass was shattered in Parking in Chembur,
Bombay. I needed to drive back to Pune Monday Morning & it would be
impossible to do so without the rear glass because of the rains.
So I called up Maruti Spectra Motors at Ghatkopar, they said they didn't
have the part in stock & because of the rains, they weren't 100% sure
of getting the part on the same day. Then called up another Maruti
Dealership Ratan Motors in Chembur, they said they have the part &
could do it on the same day itself, but said that their insurance guy
doesn't come on Saturday, so I would have to pay out of my own pocket
& *couldn't* claim it also later. So I called up Sai Service, Pune & they
put me through to their insurance dept (their dept does car insurance
through National & Oriental - they call it Maruti Insurance). The insurance
person said that every Maruti dealer should have an insurance surveyor
any day of the week they are open & he said that he would take up this
matter with Ratan Motors - he called up Ratan Motors but they weren't
obliging to him either. He called me back & asked me if I could take it
to one of the Sai Service locations in Bombay - i.e. Andheri or Lower Parel.
I agreed to go to Parel. He said he would take care of complaining to
Maruti about Ratan Motors. He then called up the Parel Sai Service &
got everything fixed up. I drove my car there & they fixed everything &
gave me the car back next morning(Sunday). All in all, Sai Service
customer service, is truly good, I think. Their service was good at the
time of booking & delivery, but I thought that was because I had gone
through a friend who knew the Deccan Sai Service Manager.

This time, it wasn't through anybody, but the service was still very good.

One of the main reasons, I had purchased a Maruti was because of what
I had heard about their service. I feel vindicated now.