Quote:
=Dear Mr.Ramkya1 - your comment:
"Last important note; I had problems with the wiper washer not working, FR fog lamps conking out and the power-windows going dead. Tried all the dealer numbers including the emergency number on the Scorpio manual, EVERY ONE of them turned out to be WRONG, even the M&M Regional Office number was dead!!!!! Shame on you M&M.... are you listening ???? Your after-sales sucks big time, no amount of TV adds and bravado will suffice for action on the ground where it matters; we the paying customers are awake"
Please do contact me. My mobile number is 9820709513
Please accept my best regards
Behram Dhabhar
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Hai Behram,
Tnx for the response to my call; your service team contacted me today. They were curteous and focused on solving my problems.
I am glad M & M is turning around fast in improving their customer service. I submit that you have a great challenge to train and equip your dealer netweorks to under stand the meaning of Service; though you and some seniors at M&M may be well intentioned, unless it perculates to the ground floor, we the customers will not get what you want.
You'd agree, there are still miles to go.......
Three cheers to TEAM BHP; M&M heard my problems only through here !!!!!
Happy Driving,
--Ramky
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