Quote:
Originally Posted by Raja  Hi
Need some input on good brands in India (service and warranty).
My sister-in-law is looking for a laptop. International brands preferred. Budget Rs40K to Rs45K (maybe able to squeeze another Rs5K max). The HP range offers some good specs for the money.
What other brands should we be looking at that offers good specs and service and backup? |
I can both recommend you to buy hp and advice you to stay away from it. Here's why :
We have 3 hp/compaq laptops and one vaio at home. The vaio is fairly new, so is working fine.
My laptop is a compaq b1800. It was the erstwhile most expensive laptop compaq had for sale. My sister's laptop on the other hand was one of the mid level ones.
Anyways, my laptop is now around 18 months old and my sister's is around 26 months old.
BOTH laptops have a problem with the keyboard. Mine developed the problem with stuck keys after 6~7 months of use, where as my sister's worked fine for over 18 months. I gave it to compaq who claimed they cannot repair it as it caused by 'normal' wear and tear. Anyways, that was a bad experience for me. I have since repaired the keyboard myself by opening it up and cleaning it thoroughly and replacing all the contacts which were stuck with new ones.
My laptop also developed a major problem with the lcd screen after around 13 months of use. A mesh appeared on the left half of the screen and horizontal lines were visible. As it was just out of warranty, I went to nehru place to ask about the repair costs. To my shock the screen for this model costs 18k plus 2k labour. I had planned to dump my laptop then.
However, just to try it out, I went to the place I purchased it from. He is known to my father since 10 years. He took the laptop and said he will try to get it repaired at a more reasonable rate. It took him 5 weeks to get it repaired, but compaq replaced the screen with a brand new one ( even replaced the casing of the laptop, all the scratches were gone ! )
The cost : FREE
So, as you can see, I can really vouch for their customer service but I have to say the build quality is PATHETIC
You decide.
I have never used a dell so can't comment but I have heard great things from some people who bought some desktops from them.