Team-BHP - View Single Post - Chevrolet Optra 60K service at Triumph motors, Delhi

ashthedivx · 19th February 2008, 21:27

Yesterday i gave my chevrolet optra for a paid service at Triumph motors workshop, Delhi. I use to get my car serviced at Autovikas but being Triumph motors near to my house, I thought of giving Triumph a shot. Though it is a major service, many works has to be undertaken as stated below

- All filters to be changed
- All oils to be changed
- Spark plugs to be changed
- Brake pads to checked and changed
- V-belt & timing-belt to changed
- Bearings related to v-belt and timing belt to be checked and changed
- Fuel Injectors cleaning
- Wheel Alignment
- Engine flushing

Estimate given: around 9K if only 1 v-belt bearing needed to be changed.

While handing over the keys to service adviser I specially instructed for 2 things specially
a) Do not touch the HIDs
b) Do not even think of tuning or touching CNG Kit, though installed from GM but still as it is running without any problem. So better spare it.

As committed I went to service center, for taking the delivery of the car today afternoon. I was said to wait in the lounge for another 1 hr as the car was not ready till yet. Still after 1 hr I was asked to wait another hr as some knocking sound was coming for the newly fitted bearings. I found some thing fishy and went to my car parked in workshop with 2-3 mechanics poking inside the hood, on close inspection of their work I came to know a bearing was making an unusual sound (kr...kr...kr...) while revving.

Within another 1 hr to my amazement the same part was replaced 3 times in front of me only, but still the sound didn't turn off and came out after revving twice or thrice. Didn’t understand if it was a quality problem with basic part design or what ??

I was actually frustrated with the quality of the worked performed and original GM spare quality. And finally adding to it, Service adviser asked me to take delivery of the car on next-to-next day (as next day was a weekly holiday). My temper limits were crossed, I gave a literal peace of mind to my service adviser. He didn't spoke a word, but finding his part guilty he called upon the works manager. Works manager came over, inspected the car and talked to me regarding the car.

Upon talking with works manager and disclosing the corporate relationship with GM motors of my company, he felt very sorry for the incidence and committed me for the solution and asked me to wait for another half-n-hour. As it was already 6, I was concerned about the delivery of the car. After half-n-hour works manager confirmed me to better take the delivery on next-to-next day only so as the problem can be diagnosed properly, rather then getting the things done in rush. Even taking care of the corporate relationship with our company, he tried around half-n-hour and finally arranged a DEMO VEICHLE optra from their showroom. I was obliged with this move and found it a very sensible.

So finally, right now I am with the brand new DEMO VEHICLE and waiting for my car to be delivered. Will keep the thread updated....

19th February 2008, 21:27	#1 (permalink)
ashthedivx Senior - BHPian Join Date: Feb 2007 Location: Delhi Posts: 1,135	Chevrolet Optra 60K service at Triumph motors, Delhi Yesterday i gave my chevrolet optra for a paid service at Triumph motors workshop, Delhi. I use to get my car serviced at Autovikas but being Triumph motors near to my house, I thought of giving Triumph a shot. Though it is a major service, many works has to be undertaken as stated below - All filters to be changed - All oils to be changed - Spark plugs to be changed - Brake pads to checked and changed - V-belt & timing-belt to changed - Bearings related to v-belt and timing belt to be checked and changed - Fuel Injectors cleaning - Wheel Alignment - Engine flushing Estimate given: around 9K if only 1 v-belt bearing needed to be changed. While handing over the keys to service adviser I specially instructed for 2 things specially a) Do not touch the HIDs b) Do not even think of tuning or touching CNG Kit, though installed from GM but still as it is running without any problem. So better spare it. As committed I went to service center, for taking the delivery of the car today afternoon. I was said to wait in the lounge for another 1 hr as the car was not ready till yet. Still after 1 hr I was asked to wait another hr as some knocking sound was coming for the newly fitted bearings. I found some thing fishy and went to my car parked in workshop with 2-3 mechanics poking inside the hood, on close inspection of their work I came to know a bearing was making an unusual sound (kr...kr...kr...) while revving. Within another 1 hr to my amazement the same part was replaced 3 times in front of me only, but still the sound didn't turn off and came out after revving twice or thrice. Didn’t understand if it was a quality problem with basic part design or what ?? I was actually frustrated with the quality of the worked performed and original GM spare quality. And finally adding to it, Service adviser asked me to take delivery of the car on next-to-next day (as next day was a weekly holiday). My temper limits were crossed, I gave a literal peace of mind to my service adviser. He didn't spoke a word, but finding his part guilty he called upon the works manager. Works manager came over, inspected the car and talked to me regarding the car. Upon talking with works manager and disclosing the corporate relationship with GM motors of my company, he felt very sorry for the incidence and committed me for the solution and asked me to wait for another half-n-hour. As it was already 6, I was concerned about the delivery of the car. After half-n-hour works manager confirmed me to better take the delivery on next-to-next day only so as the problem can be diagnosed properly, rather then getting the things done in rush. Even taking care of the corporate relationship with our company, he tried around half-n-hour and finally arranged a DEMO VEICHLE optra from their showroom. I was obliged with this move and found it a very sensible. So finally, right now I am with the brand new DEMO VEHICLE and waiting for my car to be delivered. Will keep the thread updated....