Team-BHP - View Single Post - Is a FIAT worth it ? With regard to the after sales service and customer care

deepakhon · 3rd March 2008, 11:06

It all depends on the service center around your town. I too am a Palio owner from Bangalore and recently, my car was rear ended. I had a trip on the anvil and I was stuck with a badly damaged car. It goes to Concorde Motor's credit that I was able to make my trip. They did a real good job with accident repair and paint matching, but goofed up when they connected my rear wiper in a reverse manner. I was so excited because I got my car in time for the trip, that I did not watch this mistake of theirs. Only when I operated the wiper did I notice that it was cleaning the metal piece instead of the glass. Upon complaining, Concorde rectified their mistake and also touched up the portion which had the mild scratch.

All in all, my opinion about this particular service center is that they did a good job, but they should remember to make those subtle things right.

But, I have heard far too many complaints about the car being stranded because of non-availability of parts. So, take your call.

In my opinion, Concorde has by far exceeded my expectations. Not that I expected much from them after my experience with the erstwhile Sundaram Motors.

3rd March 2008, 11:06	#4 (permalink)
deepakhon BHPian Join Date: Oct 2004 Location: Bangalore Posts: 941	It all depends on the service center around your town. I too am a Palio owner from Bangalore and recently, my car was rear ended. I had a trip on the anvil and I was stuck with a badly damaged car. It goes to Concorde Motor's credit that I was able to make my trip. They did a real good job with accident repair and paint matching, but goofed up when they connected my rear wiper in a reverse manner. I was so excited because I got my car in time for the trip, that I did not watch this mistake of theirs. Only when I operated the wiper did I notice that it was cleaning the metal piece instead of the glass. Upon complaining, Concorde rectified their mistake and also touched up the portion which had the mild scratch. All in all, my opinion about this particular service center is that they did a good job, but they should remember to make those subtle things right. But, I have heard far too many complaints about the car being stranded because of non-availability of parts. So, take your call. In my opinion, Concorde has by far exceeded my expectations. Not that I expected much from them after my experience with the erstwhile Sundaram Motors. __________________ Deepak Honnalli.