[rkg]

this is what i have experienced with Kent RO systems and its dealer pure water house

The RO systems as it is good

But After sales service is real pain. both pure water house and kent are bad in attending to problems

Kent does not list service centers in the web site and generally they do not respond if you send them mail. Nor do they have numbers of their offices in different cities of India. Only Delhi numbers are listed. it seems they only sell but not service the systems

Pure water house : customer has to take innumerable number of leaves from office and wait ........wait......wait for their service person to come and repair.

they will give you a date and time and they never turn up on the given day and time. they do work between 10 AM to 5.30 Pm only with all the Govt of India holidays applying to them. so customer has to call and wait. hoping some day and time he will turn up.

When he finally comes, he will tell customer this part has gone and that part has gone. if customer agrees for the change he changes it and charges you. some times it work and some times it will not work. the few times it work they charge you and leave. the problem will come within few days. you call them again.

This time another guy comes and he says it is due to same part and you have to change the it. when customer informs him and shows the bill that it was changed by them recently, then he immediately changes talk and says another part has to changed.

That means the service guys do not know what is problem and how to rectify.

Disgusted customer sends mail to Kent and he will never receive a reply or call.

This is my experience with them

I have bought Kent RO Excell super from them for 12.5 K. it worked fine for two years.

since last six months it is giving trouble ( Auto shut off does not work and amount of water filtered is too low)

I called Pure water house. a guy came after repeated calls and waiting by me.

he told me solenoid valve is problem it has to be changed. it costs rs 650/=

I said ok and agreed to pay only if it works

He changes it and it does not work. then he says the problem is HP switch and changes it. still it does not work

then he says a senior will come do it. that guy comes after few days and changes HP switch again and shows it works. i was charged Rs 500/=

within a week it again stops working. i call them again

this time another guy comes and says i have change HP switch again. i have told him it was changed recently. then he says change solenoid. I refused stating that it was already done and it is not solving the problem. Then he says i will send a senior guy.

I talk to Pure water house and explain the problem in detail and ask them to send me a senior guy only. the on mutual agreement a day and time was fixed. i have taken leave and waited , but he has not turned up sofar even after a week

i have sent a mail to kent . but no reply

I have a request does any one now the dealers of DOW chemicals/Filmtech membranes so that i can buy a RO membrane and try myself, especially in Bangalore?