Had similiar experience with Kent and Pure water house. They offered 2 free service for the first year. But they do not come on their own for free service. You have to place a request. I missed my second service by a week. Initially, they said I have to pay for it. Later I managed to get a free service. Few weeks later we realised that the purification was not happening properly. We called up the service guy again. A different guy came this time and said the guy who came for second service had not done a setting correct and that was the reason. I had to pay 300Rs for the service however as it was not within warranty. The guy also offered his personal number and asked to call him directly instead of calling Kent. He said he will do service for half the price! Not sure how long these guys will run the shop
Nirmal |