Quote:
Originally Posted by tsk1979  Independent workshops will flourish only when they offer better service at a lower cost. |
If I have to take a similar example on the bike front. There was a lot of scope, and Castrol Bike Zone provided this opportunity.
They did well initially, and failed to live up to the reputation.
Initially I gave my bike at a Bike zone for servicing, and as time progressed, they said that you need to take an appointment for servicing, and later they refused to accept a Suzuki Samurai.
Unless franchisees are properly monitored for quality and service parameters, it will fail for sure.
And with multibrand, there is scope of one dominant brand owner trying to intimidate other brands through this setup, and other brands back off support to this otherwise "independent" venture.