For some time I have having slight issue with my car ( Swift VDI). Originally I was unable to switch to reverse gear in a single shift. no matter how hard I tried , it will not be engage, But I had a work around . I would switch it to natural and press accelerator little, then I would have been able to switch to reverse. Now from couple of days the problem has also effected the first gear , although it does not occurs frequently. I had reported the reverse gear issue on my third service, but they (Bright motors New Delhi) were unable to rectify it.
Please note that I do press clutch to the hilt while chaining the gear , but its released real quick.

Can fellow Bhpians ( Eddy , Jaggu ) by virtue of their experience suggest me what seems to be issue (this being my first car ) and also refer me to a good service station around West Delhi.