Team-BHP - View Single Post - Philips Service

madbullram · 21st June 2008, 12:44

Guys,
I am just frustrated and out of options so thought will check with you people if anyone had similar experience and any solution.

I have Philips HTS 4750 Home Theater system. Trust me I just love it and the sound from this is awesome. 2 months back it just didnt switch on. So called up Philips service after 1 week and 10 calls everyday (trust me either they wont pick or will be engaged most of the time) they came.

When he opened the DVD player, trust me what we saw was Horror. ANts ants ants on the power board. He said this happens as sometimes ants find it cooler and get into it. Basically the power circuit board is screwed by ants. He said, cant repair here, bring to service center which was like 10 kms away. Being an addict, took it immediately to the service center and was told within 2-3 days it will be ready and would cost around 2-3k.

Thats when the torture started, its been 2 months now and my player is still in the service center, every time i call up they say, we placed the order we havent got the parts...i am so sick...got hold of the Service Manager and he too says the same..."Sir we cant do anything...we dont have the part"

I am sick and tired, tried calling Philips office in Chennai then are saying they dont deal with customer compliant and gave me toll free number for customer service. Called them they just take the compliant down and said will look into it, nothing happened.

Faxed head office my greviance, nothing has happened...

Any other suggestionss????? I am so lost without my player, add to it after paying 30K to get the top line product from Philips is this the way their service is?

Do share your thoughts...

21st June 2008, 12:44	#1 (permalink)
madbullram BHPian Join Date: Oct 2006 Location: Chennai & Appleton, WI Posts: 337	Philips Service - Need Help Guys, I am just frustrated and out of options so thought will check with you people if anyone had similar experience and any solution. I have Philips HTS 4750 Home Theater system. Trust me I just love it and the sound from this is awesome. 2 months back it just didnt switch on. So called up Philips service after 1 week and 10 calls everyday (trust me either they wont pick or will be engaged most of the time) they came. When he opened the DVD player, trust me what we saw was Horror. ANts ants ants on the power board. He said this happens as sometimes ants find it cooler and get into it. Basically the power circuit board is screwed by ants. He said, cant repair here, bring to service center which was like 10 kms away. Being an addict, took it immediately to the service center and was told within 2-3 days it will be ready and would cost around 2-3k. Thats when the torture started, its been 2 months now and my player is still in the service center, every time i call up they say, we placed the order we havent got the parts...i am so sick...got hold of the Service Manager and he too says the same..."Sir we cant do anything...we dont have the part" I am sick and tired, tried calling Philips office in Chennai then are saying they dont deal with customer compliant and gave me toll free number for customer service. Called them they just take the compliant down and said will look into it, nothing happened. Faxed head office my greviance, nothing has happened... Any other suggestionss????? I am so lost without my player, add to it after paying 30K to get the top line product from Philips is this the way their service is? Do share your thoughts...