Quote:
Originally Posted by madbullram  Is there a legal limit for service? How do we justify it with consumer court? If its a manufacturing defect I know I can bcos I screwed Onida for that but Service there is no such legal requirements right... |
I dont have any idea about the legal limit, but yeah please read the terms and conditions provided with the receipt and you will get an idea, if there is nothing mentioned as about their limitations or so, please go ahead and serve a notice.
My initial suggestion for a notice and heavy damage point was just to frighten the service guys and the company which will in turn make them work or reply you back in written. Time of 2 months is just too much IMO to procure a spare from any where in the world. So the point of non-avaliblity and poor service justifies the claim of damage.
I remember reading a case in newspaper where the person got the equipment/appliance repaired free of charge after he fought a case in the consumer court and proved that there was a manufactuing defect even after one and half years of the expiration of warranty. The court ruled out in his favour as any manufaturing defect even after warranty is over is the resposibility of the company to repair the product. Exceptional cases with proper documentation can be very-very helpful in proving your point.
Serve them a notice first and they might reply back with positive news.
All the best.
