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Old 18th December 2017, 20:22   #586
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Default Re: ARTICLE: Pre-delivery Inspection (PDI) & Check List

I think points like Battery mfr year, tyre mfr year are also important. Many cases they are exchanged at factory or at dealer. Though they are covered under warranty, their actual life is much more.
Insist for a not so old tyres ( not more than 6 months) and batteries.
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Old 8th January 2018, 09:53   #587
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Default Re: ARTICLE: Pre-delivery Inspection (PDI) & Check List

Check Engine Light on during Delivery !

For the moment, I'm withholding the name of the brand (depending on what happens in the next day or two, I may / may not reveal the name). Also, this is a quick summary to get advice from experienced folks out here on what I should be doing.

So, I go to the showroom at 12:30 PM on Friday for taking delivery of my hatchback. All documentation formalities completed, Puja done, Photo Op complete. I am ready to drive out and starts the car. "Check engine" light stays on. I refuse to take the car amidst weird claims from sales folks that it is normal blah blah. Finally some personnel with some knowledge comes and acknowledges there is an issue. They agree to fix the 'minor' issue in half an hour (svc center is just 5 min away). More than an hour and with no information, I am taken to the Svc center on my insistence and I demand to see the OBD scan. Error 'P0011 IVT' shows up. They have some service handbook open which talks about Camshaft Timing, ECM, Wiring harness etc. They work on the Camshaft part, then replaces a solenoid (sorry, I'm not super technical). The errors stays and its almost 5 PM and I leave the place since I had to attend to some work. I shoot a mail to the company and dealership and by evening I get a complain number and contact details to Area Sales MAnager. As angry and disappointed as I was, somewhere I also felt it could be a minor issue and the fact that the car was already in my name, I thought if its fixed and with some written assurance from the brand, I could still own the piece.

Come Saturday, and I'm out of town. I get updates from the Area MAnager and Dealer Manager. The wiring harness is all checked in the morning. All of the noon goes in ECM check. In all this I shoot mails to the company with updates, since all of their communication with me are verbal. I tell the Area Manger verbally and by mail that if the Car is not fixed the same day, I wont be able to accept the car. He asks me for more time till Monday but I refuse. The day ends with the confirmation that ECM was not to blame. And the error still shows. On Sunday, I meet the "CEO" of the dealership who seems to be with me on the fact that I neednt accept a defective car and that they will ask the company for a new car. Again, all this is verbal 1:1 communication. He tells me the company engineers are flying down today to check on the car.

Need Advice: My position now is that I need a new car or a full refund of the amount. Wanted to know from experts on what my options are. The Car is in my name already. I had done a PDI, but unfortunately, our list really doesnt talk about starting the engine (I think its important to update to the PDF file). However in the later pages, it talks about starting the car, driving etc but I'm not sure all dealers would agree to it. Please advice on whether or not I should stick to my demand, or still be hopeful that it could be a minor issue?

On a side note: I also noticed the boot handle painted in a different shade of white. The explanation was that its fiber or plastic and on metal the white looks different. Then the door handles or mirror covers should be different too? Doesnt seem to be the case, but thats somthing I need to reconfirm. The Car VIN says Nov 2017 Mfd; so its not as if its an old car. But clearly the PDI was missed at the plant and/or the delaership

Waiting to get some quick inputs ...
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Old 8th January 2018, 10:04   #588
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Default Re: ARTICLE: Pre-delivery Inspection (PDI) & Check List

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Originally Posted by Paleo View Post
Check Engine Light on during Delivery !

For the moment, I'm withholding the name of the brand (depending on what happens in the next day or two, I may / may not reveal the name). Also, this is a quick summary to get advice from experienced folks out here on what I should be doing.
Considering your ordeal, I think you should mention the manufacturer/dealer.

Quote:
Need Advice: My position now is that I need a new car or a full refund of the amount.
Wait until the correct diagnosis and solution is found and executed. Most importantly, involve the manufacturer in writing: this post with every detail is very important.

Considering that the dealer has already spent two/three days troubleshooting, this doesn't seem to be something you can anticipate to go wrong/be okay with. If I were in your position, I'd demand a different, new car. However rational/irrational that may be.

But involve the manufacturer.

Quote:
On a side note: I also noticed the boot handle painted in a different shade of white.
Check other brand new cars to see if this explanation sticks. If not, you know something is not right.

Last edited by libranof1987 : 8th January 2018 at 10:33.
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Old 9th January 2018, 09:53   #589
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Default Re: ARTICLE: Pre-delivery Inspection (PDI) & Check List

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For the moment, I'm withholding the name of the brand (depending on what happens in the next day or two, I may / may not reveal the name).
Request to please NOT submit such posts in the future where only half-baked information is provided . It's against the ethos of Team-BHP.

When you post on Team-BHP, you either provide full details of your experience or nothing at all.
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Old 9th January 2018, 10:49   #590
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Default Re: ARTICLE: Pre-delivery Inspection (PDI) & Check List

From what I found an a search for the error code, it appears to be a Nissan vehicle and relating to the intake valve timing.
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Old 9th January 2018, 12:28   #591
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Default Re: ARTICLE: Pre-delivery Inspection (PDI) & Check List

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Request to please NOT submit such posts in the future where only half-baked information is provided . It's against the ethos of Team-BHP.

When you post on Team-BHP, you either provide full details of your experience or nothing at all.
I apologize for that and trust me it wasnt easy for me to decide for or against it since, I had to protect my interests as well. I do not wish to jeopardize any prospective solution the company may provide. I hope to be able to name the brand either way (If I have to drag them to court, I can name them anyway or if they give another car, then also I can name them in a positive way for addressing my concern). Request you to be patient with me over this
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Old 23rd January 2018, 19:21   #592
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Default Re: ARTICLE: Pre-delivery Inspection (PDI) & Check List

Update: Sorry it took a while to come back with an update. I had a different experience than expected from the Manufacturer (NISSAN) and the dealer (Shiv Nissan). Yes, someone here guessed it right.

So, it took 6 days for the issue to be fixed. By the second day, I had started demanding for a refund/new car. The local technicians worked on the car for the first three days, with no result. On the fourth day, Svc engineers were flown in to work on the issue (as per updates given to me, the camshaft valve, ECU, wiring harness all were fine after checking). On Day 5, I was informed by mail by the dealer that I can have my full refund. Later on Day 6, the Regional Svc Manager called to say the issue was fixed but I said NO to taking the car or a new one. I settled for a complete Refund. Though I tried to get some details on the issue, I was just told its a minor one.

The company was quite indifferent to my complaint and the response was cold, though I had a zonal SM assigned to me. It was me trying to get updates from him; than the other way. It was the dealer who was proactive and kept me informed of all the updates. That was a surprise to me since I have always read about dealers being indifferent. Right from the sales head to the GM were all courteous and kept reassuring me of a solution that will be in my interest.

I got a complete refund few days ago; and I signed the 'transfer' papers this week; that at least ensures they are not gonna sell it as new. Though it was a bitter experience, somewhere I'm happy that I didnt have to go through a whole lot and the dealer sorted things for me. The last I know, the dealer and Nissan - they were still debating who was responsible for the whole fiasco; guess i'll never know ...
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Old 23rd January 2018, 19:50   #593
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Default Re: ARTICLE: Pre-delivery Inspection (PDI) & Check List

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The last I know, the dealer and Nissan - they were still debating who was responsible for the whole fiasco; guess i'll never know ...
Glad you got a resolution after all the disappointment of not being able to own the car you bought.

Did the RSM mention what the issue was? You've got to thank your stars this happened right at delivery. Would have been a whole different ball game had it turned out to be a lemon later into the ownership.

Last edited by libranof1987 : 23rd January 2018 at 19:54.
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