Harassment by Hyundai

morphean · 5th July 2006, 22:02

I am sorry if this is not the right place to post this....but I am pretty desperate to vent out my frustration.
On 10 June, I booked Getz with Baltic Hyundai by paying the booking amount of 25 K. I was assured that the car wud be delivered to me b/w 7 to 15 days. After 18 days, to my horror, I got a call from the dealer informing me that the car could not be ordered as they dont have the specific colour. I took up the case with Hyundai management and paid another 75 K for the speedy delivery of the car. They assured me that they would give me a loaner car to ensure that I dont face any inconvenience in the meantime. Till date I have not got my loaner car and am totally disgusted by the lack of empathy shown by Hyundai.

There are some thoughts which I want to share with you all...
India, inspite of its huge potential, has failed to develop as a society because it lacks only one thing - proficient Judiciary system. For last so many years wily corporates and corrupt politicians riding on delayed justice and sapless system have taken customers for granted. But things are changing now.....
Now, consumers have a powerful tool called Internet. Internet has created communities. Therefore I speak to not for myself but on behalf of all the communities that I belong to - as alumni of a college, as an employee of an organisation, as active member of car forums (www.team-bhp.com, etc etc). If corporates want to ignore voice of these communities then they do it at their own peril, for we all know that most powerful means of branding is 'word of mouth'. This is the singular reason why the whole world is now bullish on India's success.

Sriram

Note from mod : DO NOT use [FONT] or [SIZE] tags. They do not work and make the post difficult to read

jkdas · 5th July 2006, 22:15

dude, dont blame on the Hyundai people. Blame the service centre guys.

aZa · 5th July 2006, 22:16

What color is this ? The hyundai dealers here in noida took nearly a month to deliver my Santro in SCARLET SAGE color. I was just about to cancel my booking then i get a call "Sir ur car is here...blah blah" Why not just go ahead and buy a Swift ?

Jay · 5th July 2006, 22:54

Hey Morphean, why not cancel your order with them and book elsewhere... OR...

Quote:

Originally Posted by aZa

Why not just go ahead and buy a Swift ?

satish_appasani · 6th July 2006, 12:03

I think the problem is with Hyundai itself rather than the dealer. I had the same issue when I bought my Viva CRDI from a Hyderabad dealer few weeks ago. Delayedto 5 days beyond the promised date.

I was promised a week and when i called after a week, i got the reply that Hyundai hasn't allotted a car to me yet. I think few models are allotted and shipped from the company only after you make the booking.

mobike008 · 14th November 2006, 15:01

Well, on the contrary, I always had a terrific experience with Hyundai. I have recently upgraded my almost 4 years old Santro to another Hyundai, a VIVA CRDI.

My experience in 4 years has been just a dream, beautiful service, courteous people and absolutely damn good service. probably thats is why i bought my second Hyundai

iraghava · 14th November 2006, 15:06

Mobike - Please see the date of the last post before reviving the thread. This thread is 5 months old.

mobike008 · 14th November 2006, 15:08

ooopss, sorry, I completely missed that

Godfather · 14th November 2006, 15:10

Quote:

Originally Posted by Jay

Hey Morphean, why not cancel your order with them and book elsewhere... OR...

five month old thread... What finally happened.. was the car delivered???

Godfather

Max · 5th December 2006, 02:53

why don't you cancel booking and ask for full refund?. Also, how can you label it as harassment where i can see this is case of bad / unproper customer service.

5th July 2006, 22:02	#1
morphean Newbie Join Date: Jan 2006 Location: gurgaon Posts: 24 Thanked: 0 Times	Harassment by Hyundai I am sorry if this is not the right place to post this....but I am pretty desperate to vent out my frustration. On 10 June, I booked Getz with Baltic Hyundai by paying the booking amount of 25 K. I was assured that the car wud be delivered to me b/w 7 to 15 days. After 18 days, to my horror, I got a call from the dealer informing me that the car could not be ordered as they dont have the specific colour. I took up the case with Hyundai management and paid another 75 K for the speedy delivery of the car. They assured me that they would give me a loaner car to ensure that I dont face any inconvenience in the meantime. Till date I have not got my loaner car and am totally disgusted by the lack of empathy shown by Hyundai. There are some thoughts which I want to share with you all... India, inspite of its huge potential, has failed to develop as a society because it lacks only one thing - proficient Judiciary system. For last so many years wily corporates and corrupt politicians riding on delayed justice and sapless system have taken customers for granted. But things are changing now..... Now, consumers have a powerful tool called Internet. Internet has created communities. Therefore I speak to not for myself but on behalf of all the communities that I belong to - as alumni of a college, as an employee of an organisation, as active member of car forums (www.team-bhp.com, etc etc). If corporates want to ignore voice of these communities then they do it at their own peril, for we all know that most powerful means of branding is 'word of mouth'. This is the singular reason why the whole world is now bullish on India's success. Sriram Note from mod : DO NOT use [FONT] or [SIZE] tags. They do not work and make the post difficult to read Last edited by tsk1979 : 6th July 2006 at 01:13.
	() Thanks

5th July 2006, 22:15	#2
jkdas Senior - BHPian Join Date: Sep 2005 Location: Thiruvananthapu Posts: 9,687 Thanked: 1,492 Times View My Garage	dude, dont blame on the Hyundai people. Blame the service centre guys.
	() Thanks

5th July 2006, 22:16	#3
aZa Senior - BHPian Join Date: Mar 2006 Location: Noida / Delhi Posts: 1,595 Thanked: 21 Times View My Garage	What color is this ? The hyundai dealers here in noida took nearly a month to deliver my Santro in SCARLET SAGE color. I was just about to cancel my booking then i get a call "Sir ur car is here...blah blah" Why not just go ahead and buy a Swift ?
	() Thanks

6th July 2006, 12:03	#5
satish_appasani Senior - BHPian Join Date: Jun 2004 Location: Hyderabad Posts: 1,112 Thanked: 104 Times View My Garage	I think the problem is with Hyundai itself rather than the dealer. I had the same issue when I bought my Viva CRDI from a Hyderabad dealer few weeks ago. Delayedto 5 days beyond the promised date. I was promised a week and when i called after a week, i got the reply that Hyundai hasn't allotted a car to me yet. I think few models are allotted and shipped from the company only after you make the booking.
	() Thanks

14th November 2006, 15:01	#6
mobike008 Distinguished - BHPian Join Date: Sep 2006 Location: Seattle, WA Posts: 11,695 Thanked: 14,784 Times View My Garage	Well, on the contrary, I always had a terrific experience with Hyundai. I have recently upgraded my almost 4 years old Santro to another Hyundai, a VIVA CRDI. My experience in 4 years has been just a dream, beautiful service, courteous people and absolutely damn good service. probably thats is why i bought my second Hyundai
	() Thanks

14th November 2006, 15:06	#7
iraghava Senior - BHPian Join Date: Oct 2005 Location: Bhaiyyaland Posts: 8,033 Thanked: 265 Times View My Garage	Mobike - Please see the date of the last post before reviving the thread. This thread is 5 months old.
	() Thanks

14th November 2006, 15:08	#8
mobike008 Distinguished - BHPian Join Date: Sep 2006 Location: Seattle, WA Posts: 11,695 Thanked: 14,784 Times View My Garage	ooopss, sorry, I completely missed that
	() Thanks

5th December 2006, 02:53	#10
Max BHPian Join Date: Jun 2004 Location: Thane Posts: 538 Thanked: 98 Times View My Garage	why don't you cancel booking and ask for full refund?. Also, how can you label it as harassment where i can see this is case of bad / unproper customer service. Last edited by Max : 5th December 2006 at 02:55.
	() Thanks