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Old 30th March 2016, 14:35   #31
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Default Re: Maruti releases map update for its Smartplay Infotainment system

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Originally Posted by sudeepg View Post
You can even use cards formatted with NTFS file system. The update is 3.73 GB in size. I have put the update on a 32 GB SD Card formatted as NTFS and also loaded a lot of Media content onto it. I can now use it for maps as well as media.
Pardon me, I'm not able to download the maps as the system doesn't accept m car's VIN. Is there a place I can download and install maps on another memory card.
Can someone share their VIN details over PM so I can download the maps. I'll use the code on my system's ICE itself.

Last edited by manojgautham : 30th March 2016 at 14:38.
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Old 30th March 2016, 14:42   #32
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Default Re: Maruti releases map update for its Smartplay Infotainment system

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Originally Posted by manojgautham View Post
Pardon me, I'm not able to download the maps as the system doesn't accept m car's VIN. Is there a place I can download and install maps on another memory card.
Can someone share their VIN details over PM so I can download the maps. I'll use the code on my system's ICE itself.
Hope you have entered 17 digits (only) of your VIN number. The last -XX is not required. I've faced similar issue while creating login for Nexa. Its got resolved later after calling the Nexa toll free number. If your Nexa login or Maruti Suzki login is working with the VIN number, it must work here as well. My suggestion would be do that first, and call Customer care if you are unable to do that as well.
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Old 30th March 2016, 15:05   #33
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Default Re: Maruti releases map update for its Smartplay Infotainment system

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Originally Posted by lovetorque View Post
Hope you have entered 17 digits (only) of your VIN number. The last -XX is not required. I've faced similar issue while creating login for Nexa. Its got resolved later after calling the Nexa toll free number. If your Nexa login or Maruti Suzki login is working with the VIN number, it must work here as well. My suggestion would be do that first, and call Customer care if you are unable to do that as well.
Yes, I've entered the 17 digits only (My Ciaz's VIN is 17 digits only). Tried speaking to the Customer care, they have no clue of what I am saying. Asked me to visit the nearest service centre.
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Old 31st March 2016, 12:52   #34
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Default Re: Maruti releases map update for its Smartplay Infotainment system

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Originally Posted by sudeepg View Post
You can even use cards formatted with NTFS file system. The update is 3.73 GB in size. I have put the update on a 32 GB SD Card formatted as NTFS and also loaded a lot of Media content onto it. I can now use it for maps as well as media.
Can the Navigation and Media content be used simultaneously ?
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Old 31st March 2016, 14:16   #35
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Default Re: Maruti releases map update for its Smartplay Infotainment system

Got the new SD Card from Amazon and uploaded the new maps update in the car. As far as i understand, it looks like a very minor incremental update over the older version. Cant say that it is a replacement for Google maps or anything even close. Would prefer using Google maps on my mobile to be on the safer side. The max I would use the Cars navigation would be to understand in which area I am in case I am in a new place.
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Old 2nd April 2016, 13:52   #36
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Default Re: Maruti releases map update for its Smartplay Infotainment system

Just tried navigation as well as playing media from SD card. Both working simultaneously. Thanks Sudeepg
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Old 7th April 2016, 10:48   #37
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Default Re: Maruti releases map update for its Smartplay Infotainment system

People who weren't able to download the update owing to error "wrong VIN", were you able to get any solution? Is everyone able to download the maps?
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Old 10th April 2016, 20:56   #38
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Default Re: Maruti releases map update for its Smartplay Infotainment system

Noticed that the SD Card supplied with S-Cross is actually 4 GB, though formatted with a single partition of 2 GB!
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Old 12th April 2016, 16:11   #39
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Default Re: Maruti releases map update for its Smartplay Infotainment system

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Originally Posted by gopalnayak View Post
Noticed that the SD Card supplied with S-Cross is actually 4 GB, though formatted with a single partition of 2 GB!
Yes! Its 4GB, and the reason for 2GB partition size seem to be FAT16 formatting. From fellow members maps work without any problem in FAT32 and NTFS formatted cards as well. So we can backup the original map version, reformat to full size and update . No need for a new card purchase.
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Old 17th May 2016, 15:20   #40
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Default Re: Maruti releases map update for its Smartplay Infotainment system

Any Update on the Maps ?
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Old 28th May 2016, 14:18   #41
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Default Re: Maruti releases map update for its Smartplay Infotainment system

Hello

I tried using both the links (India specific and the global) but keep getting an error saying:

Technical issue occurred

Here's the screenshot of what it shows:
Maruti releases map update for its Smartplay Infotainment system-map_download_error_public.png.

I tried Chrome and IE both and get the same error.

Should I be calling in the below Nexa Helplines for help or write to the service manager?
1800-102-6392
1800-200-6392
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Old 28th May 2016, 14:24   #42
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Default Re: Maruti releases map update for its Smartplay Infotainment system

Even I am getting a error though I had downloaded from the same site. Call the Helpline.
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Old 28th May 2016, 15:49   #43
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Post deleted by the Team-BHP Support : Please do NOT post messages that add little or no informational value to the thread. We need your co-operation to maintain the quality of this forum.

Please read our rules before proceeding any further. We request you to post ONLY when you have something substantial to add to a discussion.

Last edited by GTO : 3rd June 2016 at 09:53.
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Old 28th May 2016, 20:20   #44
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Default Re: Maruti releases map update for its Smartplay Infotainment system

Update - Had called up the Nexa helpline but they were not able to help and suggested I email contact@nexaexperience.com.

I emailed them and copy marked the territory service manager for eastern India.

Received a response from the territory manager that he has forwarded it to the concerned person and he is going to get in touch with me. Waiting for a response from them.
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Old 5th June 2016, 21:47   #45
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Default Re: Maruti releases map update for its Smartplay Infotainment system

Received the following response from Maruti Support.

Its really strange that they are not aware of the official map update whereas their own site has a microsite for that.

I have lost all hopes since both Nexa Support, Help line, workshop and even the Territory Manager for Service in Kolkata have no idea about this update.

From: Contact NEXA <contact@nexaexperience.com>
Date: Sun, May 29, 2016 at 9:52 AM
Subject: RE: Problem updating Maps for my S-Cross 1.6 Alpha
CRM:0692000001197
To: Ranendra Dutta


Dear Mr. Dutta,

Thank you for contacting NEXA.

We have received your communication regarding the map updation in S-Cross 1.6 Alpha.

We tried to calling you on the number 91-98369xxxxx but there was no response from you side.

As of now there is no official information regarding the map update.

For further information, you may visit our website www.nexaexperience.com


Thanking & assuring you of our best services at all times.

Regards,
Team NEXA
(Call Us- Toll Free: 1800 200 6392)
Please visit us at http://www.nexaexperience.com
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