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Old 9th June 2010, 23:35   #1
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Default Alpine 9887 CD Load Error - Need an Authorised Service Center in Chennai?

Folks,

The most unexpected thing happened to me!

I had bought a brand new Alpine 9887 from US. I got it installed in my car and to my shock its giving a CD read error. I get this message 'Error' on the display when I load a CD & the eject button doesn't work as well, in this case the CD is stuck inside in a weird position. A possible issue with the CD load/unload mechanism according to the manual. Now I have the following questions.

1. Is this a minor/major problem? Should I keep this HU or fix the problem & then try to sell it off?
2. Any chance of availing international warranty?
3. I am unable to find the A.S.S for Alpine in Chennai. Any pointers for the same?

Need help on these folks & thanks in advance!
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Old 9th June 2010, 23:46   #2
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Where in the US did you buy it from? You could try return it if you or a friend are travelling to the US again.

Get it checked with a local guy in your area. If its something simple then fix it - should work fine afterwards.
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Old 10th June 2010, 12:07   #3
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Bought it from Amazon! Its been nearly 3 months since I bought it & it did reach me only by last week. The choice of returning the same may not be possible!
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Old 10th June 2010, 12:57   #4
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Mount Electronics, Triplicane is the authorised service centre for Chennai. Will try to find out the phone numbers/address etc and let you know about the warranty possibility as well.
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Old 10th June 2010, 13:19   #5
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^^ Thanks

I found their contact details on google and I spoke to them. They are unsure about the Warranty information for the same & I am expected to provide the bills. I am going there tomorrow to get it checked.

The CD load issue is it a minor problem and it can permanently rectified?
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Old 10th June 2010, 14:12   #6
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Quote:
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The CD load issue is it a minor problem and it can permanently rectified?
It can be permanently rectified if the motor mechanism is replaced. I have never heard of an issue like this on a brand new product. Maybe it was damaged in transit. Bad luck.
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Old 10th June 2010, 18:50   #7
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A few of the Alpine-9881 had this problem which I could find over the internet. But, this is the first time for the 9887. Tough luck, seriously!

I want to get the CD mechanism replaced if that is at fault. I think the warranty chances will be against my luck as well! The CD mechanism costs 15$ by parts cost.

Keeping my fingers crossed on getting this repaired, this is an excellent audio system and I want to retain it!
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Old 11th June 2010, 00:17   #8
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If the problem is purely mechanical, it should be easy to fix with the right parts. You should retain the HU.
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Old 11th June 2010, 12:52   #9
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It looks to me like the board and display are okay since it was able to display an error message. A simple mechanical part must have got dislodged during transit. Have you given it for service yet?
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Old 11th June 2010, 13:12   #10
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I couldn't go to the service center today. I think I would be giving it for service by next week.

Looks like a mechanical fault to me, it integrates well with my iPod touch!
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Old 14th June 2010, 13:42   #11
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Did you take it over the weekend ? I am curious to know about the warranty part.
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Old 14th June 2010, 14:01   #12
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Isnt Teknokrat the authorisd service center for alpine products. It was told so by sundaram Honda when my city OE Alpine audio had some problems.
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Old 15th June 2010, 11:57   #13
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Isnt Teknokrat the authorisd service center for alpine products. It was told so by sundaram Honda when my city OE Alpine audio had some problems.

Yeah, They attend all the faults of Alpine HUs.
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Old 15th June 2010, 12:29   #14
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I couldn't take the player to Alpine over the weekend! My cousin has taken my car fitted with the HU to Bangalore. I will update over the coming weekend when I get my car back.

I noticed another issue in the HU. When 'MultiEQ' is ON, there is no option to do the basic tuning of adjusting the Bass/Treble levels. To disable 'MultiEQ', I have to press the 'MultiEQ' button on the HU for 2 seconds. But, I am unable to disable the 'MultiEQ' when I press and hold the button for 2 seconds.

Looks like I am stuck with a lemon
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Old 28th June 2010, 16:47   #15
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Quote:
Originally Posted by anachronix View Post
I couldn't take the player to Alpine over the weekend! My cousin has taken my car fitted with the HU to Bangalore. I will update over the coming weekend when I get my car back.

I noticed another issue in the HU. When 'MultiEQ' is ON, there is no option to do the basic tuning of adjusting the Bass/Treble levels. To disable 'MultiEQ', I have to press the 'MultiEQ' button on the HU for 2 seconds. But, I am unable to disable the 'MultiEQ' when I press and hold the button for 2 seconds.

Looks like I am stuck with a lemon
Hi Anachronix,I too have a 9887 installed in my fiesta tdci and face the same problem as yourself.Kindly let me know if you get a solution to fix it or even not Also have the time correction feature set in your system?
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