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Old 11th October 2016, 15:17   #166
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Default Re: 3M Car Care (Chennai)

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Originally Posted by Thad E Ginathom View Post
I don't know if Carcares, OMR, which has a good reputation, does glass polishing
that's the place i went to.

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I'm mentioning all this because, if 3M can't do a good job, then you are not going to get a good job from them, regardless of escalation. Be nice to get some refund, though.

-- but at least their guys would obviously know how to use a polishing machine, if the polish was provided.
My guess is, since there is absolutely NO difference in the scratches, that they may not have used any abrasive product at all. Since I was not around during the service, my guess is that they might have used some regular polish which would have cleaned up the glass, but made no difference to the scratches.
Hence hoping that escalation might result in me getting what I paid for in the first place
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Old 11th October 2016, 16:20   #167
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Default Re: 3M Car Care (Chennai)

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Originally Posted by greenhorn View Post
that's the place i went to.
I don't mean 3M; I mean This independent detailing shop: Car Cares.

I wonder how many there are that combine the words car and care in their name? Confusion!

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My guess is, since there is absolutely NO difference in the scratches, that they may not have used any abrasive product at all. Since I was not around during the service, my guess is that they might have used some regular polish which would have cleaned up the glass, but made no difference to the scratches.
Hence hoping that escalation might result in me getting what I paid for in the first place
Point taken. In other words, you spent your money and got nothing. Or no more than you could have done at home with a cloth and some glass cleaner.
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Old 11th October 2016, 21:55   #168
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Not sure who srivant is - the store manager I talked to had a different name, and said that one treatment along may not remove all scratches, and that another might need to be applied to remove all of them. At that point i figured i had wasted enough money and left.

I will see if I can take a shot of my windshield and night with a headlight oncoming showing the glare from all the random scratches. in the meantime, is there any way to escalate?
Srivant is the store owner. If you want I can PM you his number.
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Old 12th October 2016, 00:39   #169
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Default Re: 3M Car Care (Chennai)

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Originally Posted by Thad E Ginathom View Post
Had contemplated polishing. Looks like I would not goo to 3M after your experience. I have to ask Windshield Experts, in Adyar, what they can do. Their reviews are mixed. I don't know if Carcares, OMR, which has a good reputation, does glass polishing --- but at least their guys would obviously know how to use a polishing machine, if the polish was provided.
Car cares helped me to restore the headlamp in my car last November. They did pretty decently as well. You could check with them to see if they do for windscreen as well.
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Old 13th October 2016, 14:02   #170
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Default Re: 3M Car Care (Chennai)

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Srivant is the store owner. If you want I can PM you his number.
Thanks for his contact. Set up an appointment today and showed him the small scratches. he said he would ask his staff to repolish. I saw them applying the polish, but he got back to me saying that they seem to be almost out of the stuff, and possibly the stuff at the bottom may not be as effective, as the scratches were still on my glass despite half an hour or so of polishing.

So he has asked me to wait until he sources a new pack, and would set up another appointment then.
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