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Old 11th January 2014, 20:41   #1
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Arrow Auto Glass - Windshield Experts (Adyar, Chennai)

Who: Windshield Experts Chennai

Field Of Expertise: Anything related to Windshields.

What I got from them: Had my Toyota Innova's front windshield replaced due to excessive scratches.

Person to Contact: Suresh.M - Centre Manager(Adyar)
+91-9380110024,044-42114949
Address: Old no. 9/2,New No. 29, Adyar Bridge Road,
Adyar,Chennai-600020.

My Experience:
Well for a past couple of months I was finding it very hard to drive at night due to multiple concentric circular scratches on my front windshield, it came to a point wherein it became a safety concern. So rummaged around a bit on T-BHP and came across GTO's thread on winshield experts, gave them a call and their quotation was 4000 bucks cheaper than Toyota's After Sales Service. Since my car was no longer under warranty decided to go with Windshield Experts based on positive feedback. The store manager Mr.Suresh was helpful in answering all my queries and the technician Mr.Prabhu did a fast and efficient job. Overall was happy though please do not let the store manager Mr.Suresh to work on the car he is a bit too shoddy i.e. a little rough with the tools. Overall I paid 10,800 including labor and cost for adhesive plus they threw in a pair of Bosch Wipers for free.

1. They Removed the wipers and the plastic cladding.
Auto Glass - Windshield Experts (Adyar, Chennai)-1.jpg

2.Removing the beading.
Auto Glass - Windshield Experts (Adyar, Chennai)-2.jpg

3.Sawing off the old sealant with a wire.
Auto Glass - Windshield Experts (Adyar, Chennai)-4.jpg

4.After removing the windshield.
Auto Glass - Windshield Experts (Adyar, Chennai)-5.jpg

5.The old windshield.
Auto Glass - Windshield Experts (Adyar, Chennai)-7.jpg

6.The new Windshield.
Auto Glass - Windshield Experts (Adyar, Chennai)-8.jpg

7.In this pic the white marks on the left was done by the manager, on the right was done by the technician as you can see one is shoddy the other is neat.
Auto Glass - Windshield Experts (Adyar, Chennai)-9.jpg

8.Fitting the beading with Anabond adhesive,the old beading was used in my case since it was still in good nick.
Auto Glass - Windshield Experts (Adyar, Chennai)-11.jpg

9.The sealant Urethane base U-414 Betaseal.
Auto Glass - Windshield Experts (Adyar, Chennai)-12.jpg

10. Applying the sealant.
Auto Glass - Windshield Experts (Adyar, Chennai)-14.jpg

11.Fixing the new glass. The guy standing leftmost is a customer they asked him to help them. -1 to them.
Auto Glass - Windshield Experts (Adyar, Chennai)-15.jpg

12.taping and cleaning the new glass.
Auto Glass - Windshield Experts (Adyar, Chennai)-17.jpg

13.Windshield Experts.
Auto Glass - Windshield Experts (Adyar, Chennai)-18.jpg

Pros:
+ Good , Fast and Efficient.
+ Patient and they answer all queries.
+ Cheap and original windshields
+ Good Stock of many different models.
Auto Glass - Windshield Experts (Adyar, Chennai)-10.jpg

Cons:
- The place was a mess.
- Understaffed they had to ask a customer to help them.
- Need to be a bit more knowledgeable.

Verdict:
Would definitely suggest this place if your Friendly nieghbourhood A.S.S. is costly.

Regards,
Shanksta

Last edited by Shanksta : 11th January 2014 at 20:46.
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Old 11th January 2014, 20:52   #2
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Default re: Auto Glass - Windshield Experts (Adyar, Chennai)

How much time does it take for the entire process which starts with removing the original windscreen, cleaning the surface and putting a new glass. Do they source the windscreens from the same source from which the company buys.

Also, fail to understand why they had to throw the wipers. Did you use the existing ones or went on to buy new wiper blades.
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Old 11th January 2014, 21:53   #3
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Default re: Auto Glass - Windshield Experts (Adyar, Chennai)

Quote:
Originally Posted by mints21 View Post
How much time does it take for the entire process which starts with removing the original windscreen, cleaning the surface and putting a new glass. Do they source the windscreens from the same source from which the company buys.

Also, fail to understand why they had to throw the wipers. Did you use the existing ones or went on to buy new wiper blades.
It takes around 1 hour to remove, clean and fix the new windshield. This is owned by AIS the company that supplies windshields as OEM part to many leading manufacturers all the windshields are LAMISAFE. My wipers have already seen a monsoon plus they also recommend changing the wiper blades if they are more than 3-6 months old at the time of replacing.
P.S. Forgot to add their standard warranty is 1 year for leakage and vision related problems. Breakages are not covered whatsoever.
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Old 11th February 2014, 23:50   #4
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Default Re: Auto Glass - Windshield Experts (Adyar, Chennai)

I had a bad experience with them recently when my one month old Liva Sportivo needed a windshield replacement due to a crack. While removing the cracked windshield they peeled off the paint in many spots. When i asked them for an explanation Mr Suresh said this was 'normal' and that there will not be any 'issue'. I wanted to take them to task, but had to leave town for a few days on work, and actually didnt think about the incident after that.
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Old 12th February 2014, 00:54   #5
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Default Re: Auto Glass - Windshield Experts (Adyar, Chennai)

Quote:
Originally Posted by SRK72 View Post
I had a bad experience with them recently when my one month old Liva Sportivo needed a windshield replacement due to a crack. While removing the cracked windshield they peeled off the paint in many spots. When i asked them for an explanation Mr Suresh said this was 'normal' and that there will not be any 'issue'. I wanted to take them to task, but had to leave town for a few days on work, and actually didnt think about the incident after that.
Where did they peel the paint off?
Do you have pics?

They may be right in peeling off a little surface paint while removing the old winshield silicone sealant.
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Old 15th February 2014, 08:41   #6
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Default Re: Auto Glass - Windshield Experts (Adyar, Chennai)

Quote:
Originally Posted by SRK72 View Post
I had a bad experience with them recently when my one month old Liva Sportivo needed a windshield replacement due to a crack. While removing the cracked windshield they peeled off the paint in many spots. When i asked them for an explanation Mr Suresh said this was 'normal' and that there will not be any 'issue'. I wanted to take them to task, but had to leave town for a few days on work, and actually didnt think about the incident after that.
That was exactly my grouse with him too if you see the pictures in my post you'll notice some paint missing in the base. By any chance did Mr.Suresh remove the old sealant in your car?
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Old 23rd February 2014, 01:13   #7
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Default Re: Auto Glass - Windshield Experts (Adyar, Chennai)

Quote:
Originally Posted by nitrous View Post
They may be right in peeling off a little surface paint while removing the old winshield silicone sealant.
Really ?

Where exactly did the paint peel off ?
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Old 6th September 2015, 13:46   #8
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Default

Hi nitrous & esteem_lover,

Regret delay in replying, the scratches were in the A-pillar and at the edges of the Hood. Attaching few pics for reference.

Attaching few pictures for reference. The scratches were in the A pillars and at the edges of the Hood. These scratches looked as if some sharp item like a blade caused it.
Attached Thumbnails
Auto Glass - Windshield Experts (Adyar, Chennai)-liva1.jpg  

Auto Glass - Windshield Experts (Adyar, Chennai)-liva2.jpg  

Auto Glass - Windshield Experts (Adyar, Chennai)-liva3.jpg  


Last edited by Gannu_1 : 6th September 2015 at 17:47. Reason: Back to back posts merged. Please edit your post within the 30-min window to add content to your post.
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Old 7th July 2017, 11:37   #9
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Default Re: Auto Glass - Windshield Experts (Adyar, Chennai)

Got our Ertiga's windshield replaced due to a crack caused by a stone pellet when I was driving back from Coimbatore last weekend. I went to Windshield experts Adyar a day before replacement and inquired about the availability of windshield and suitable time.

I claimed insurance for the replacement. According to the Manager Mr.Kannan, they can do cashless replacement if you have any insurance except Royal Sundaram and Shriram General Insurance with which they don't have tie-up for cashless service. So if you have Royal Sundaram or Shriram Insurance you have to pay the total cost of the windshield during replacement and the difference will be credited back to your bank account after 10 days. Due to the tie-up with insurance companies they can inspect and approve the claim themselves and do not require a surveyor from the insurance company, so the entire process is instant.

Since our car had Oriental Insurance with zero depreciation I paid Rs1200 which is for consumables and labor. Actual cost of windshield for Ertiga is Rs 7200. Documents required for the process are RC, Insurance & Driving licence. I submitted the documents and filled the claim form and the work began. I reached the shop at 10am and drove out at 12pm. Total time required for replacement was one hour and another one hour for the glue to dry. The overall experience was smooth and the job done was clean and satisfactory. The replacement process is same as the first post in this thread.

For the glue to set properly I was advised to do the following for the next 3 days:
  • Lower the windows a bit if parked under the sun.
  • Drive with AC.
  • Go slowly over pot holes, speed breakers & bad roads.
  • Don't apply force to wash the windshield.

Auto Glass - Windshield Experts (Adyar, Chennai)-wind-01.jpg

Auto Glass - Windshield Experts (Adyar, Chennai)-wind-02.jpg
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