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View Poll Results: I have personally used their services and would rate them as:
Highly Recommended 29 70.73%
Recommended 10 24.39%
NOT Recommended 2 4.88%
Voters: 41. You may not vote on this poll

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Old 24th August 2017, 10:22   #241
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Default Re: Car repairs & maintenance : Ignite Garage (Chennai)

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Originally Posted by Maxwell Arthur View Post
Hi All,

My car completed 80,000 and was serviced at Ignite, Chennai. Raghav was courteous enough to call me and keep me updated on the work. The bill amounted to INR 59,978. Below is the list of parts replaced. I replaced the timing belt since the car was nearing the 5th anniversary.


Am I satisfied with the service? - Of course yes!
This is on a ford figo ?
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Old 24th August 2017, 18:17   #242
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Default Re: Car repairs & maintenance : Ignite Garage (Chennai)

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This is on a ford figo ?
Yes. It was on a Figo TDCI.
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Old 28th August 2017, 12:05   #243
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Default Re: Car repairs & maintenance : Ignite Garage (Chennai)

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Originally Posted by Maxwell Arthur View Post
Hi All,




Cooling Coil Assembly-4414
Fan Belt tensioner-3956
Fan Motor Blower assembly-5559
Transmission Transverse Bed-4185
Power Steering Idler-3567



Am I satisfied with the service? - Of course yes!
Were the above parts not working/damaged?
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Old 28th August 2017, 13:04   #244
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Unhappy Re: Car repairs & maintenance : Ignite Garage (Chennai)

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Originally Posted by sagarpadaki View Post
Were the above parts not working/damaged?
The Fan blower motor assembly was changed since it had trouble throwing air. The other parts were nearing the end of life as I was told.
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Old 17th February 2018, 11:30   #245
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Default Re: Car repairs & maintenance : Ignite Garage (Chennai)

Hello
The extended warranty on my Vento Tsi was expiring and the car was due for a service after having run for 45.5k km.
I really was not very keen on taking it to any of the " VW dealer " service centres in Chennai for various reasons including distance and also my feeling that they are simply overburdened and unless there is a real complaint they don't really care much about preventive maintenance even with a willing customer.
I then zeroed in on "IGNITE" .
I had been there to them once for a general highway check up and got a good vibe about the place.Also since it was not very far off from where I live I thought of giving them a try!
I called them for fixing up an appointment and was asked to bring it the next day at around 1030.
I met Mr. Ragav who took a TD with the car asking me about the issues I needed to be addressed. I did not have anything major and so it was left for a normal general service .
They committed delivery at 1600 and the car was ready at 1530.I was asked to be ready to change the igniter plugs during the subsequent service and when I asked that it be done now ; I was dissuaded from doing so. There were no other recommendations from their end.
Service costs came upto around 8.6k of which the tax amount itself was around 1.2k.
There was a nice touch with an interior mirror hanging in the form of their garage logo which also had their contact number and the service reminder data.
At the time of delivery I asked if he could source the a/c vents set and same was sourced the very next day for a cost of 5k.
Anyways a pleasant experience overall including the chats with Mr. Ragav about the TSi engine and also about the DSG gearbox.
I am planning on getting the car treated there in future though I hope it will only be for general routine maintenance or upgrades if any .
All in all a to "Ignite garage"
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Old 16th June 2018, 09:06   #246
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Default Re: Car repairs & maintenance : Ignite Garage (Chennai)

Open Issues :
My Fiesta was due for a service by May this year (six months after an incompetent service by Ford A.S.S.) And as I was shifting my house in June, din't want to add yet another activity and decided to service it in June. I realized that the AC effectiveness had gradually come down over the period of 6 years the car has been in use and wanted to check if Ignite garage does that too. However last Sunday while on a casual drive, the gear lever suddenly had an extra play - I immediately understood that the is placed in the shifter cable might have popped out. As there was a risk of the cable end connector coming out and posing the risk of not being able to change gears on the car, I immediately pampered the car back home and din't want to drive further without fixing this issue.

Fixing the appointment:
Gave a call to Mr. Raghav, who surprisingly told me he has that grommet was available in stock (who would stock such odd parts for a Ford I thought ) and that they do the AC charging too. He inquired details about the AC issue - just to understand if I would need parts, or just a recharge of the refrigerant. So agreed to drop the car in yesterday morning.

Dropping the car in:
Dropped in yesterday morning and requested him to give the car back the same day - as I wanted my car over the weekend. Raghav being the professional that he is, never over commits - he asked for my priority list and said he would give me a call once the priority work is done and try to hand the car back by evening. I also complained about a occasional rattling noise from the rear of the car at low rpm ranges during the TD that we took. He carefully listened to all the complaints and filled the job card with all the details.

The progress:
Raghav gave me a call to understand if the spark plugs were changed in the recent past, and suggested that I change them if I haven't - to which I agreed. Then he called up in the afternoon to confirm that the AC recharge is done, and that the preventive maintenance part is almost over. He also pointed out that the rattle from the rear of the car was not from the exhaust as I had suspected (I work as an exhaust engineer! Yikes!) but from the fuel vapor line which was not connected and fixing this would call for the fuel tank to be lowered. I asked him to proceed if he was confident of giving the car back by evening. I got a call again by evening to explain the bill and to inform that the car would be ready by 5 PM.

The delivery:
I went back in the evening, and this is how the car felt - Clean and tidy on the outside, clean with a fresh fragrance on the inside. All the controls felt tight and precise - just made me realize that I was driving with too much play in the clutch and brake pedals. The engine felt a lot smoother as I requested him to use fully synthetic oil (Ford A.S.S. uses semi-synth) and the AC was a chiller, like it used to be a long time ago. The slack/play in the gear shifter was addressed too, after the grommet was put back in.

Why not Ford A.S.S. ?
I have had trouble following up with my service advisers, who barely pick the calls up, so I am mostly left in the dark all the way till the car is ready for delivery. Over the last few years I have shown this rattle from the rear of the car to many different SA guys, and none of them spent time or effort to fix it, ever. The charges are unreasonable at times, and the shoddy workmanship makes be feel fleeced when looking at labour charges on the bill. Lastly, the que - the experience of waiting in a lounge reading boringnew car brochures while looking at the car being driven rashly inside tight spaces in the dealership is nerve-racking and really tests my patience.

The experience:
Extremely professional and competent folks on task. Raghav knows the cars, and he absolutely loves his work and that passion shows on the cars he works on. I was constantly informed of the progress and the status of the car, which really comforts me. I paid around 11K for the entire work, but I really know where that money went in, so I wouldn't crib.

And finally when I drove off from Ignite, the car smelt and felt almost like a brand new car, so I couldn't resist myself as I bent forward slowly, and kissed the steering wheel

Last edited by aravind.anand : 16th June 2018 at 09:16.
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Old 18th June 2018, 08:20   #247
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Quote:
Originally Posted by aravind.anand
Extremely professional and competent folks on task. Raghav knows the cars, and he absolutely loves his work and that passion shows on the cars he works on.
Couldn't agree more. 👍

Having learnt early on that MASS are a bunch of incompetent crooks, I had stopped going to them after the 3rd free service of my Baleno1.6. After trying out Electra, I finally found Ignite which was where I did the annual 10K km services till 2016 (when the car moved to KL).

It was a pleasure to deal with someone who understood cars like we did & for whom it was as much passion as profession.
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