Airtel Broadband: Fair Usage(FU) fraud! And more....

[download2live]

Originally Posted by sumannandy

I have been using Tata Indicom wimax connection. The downtime is on the higher side, as in 1.5 months they had downtime thrice. Finally I disconnected the connection.

Wimax connection is recommended only if you are very near to a tower. In my case I am. Or else stay away from the these guys.

[tsk1979]

Originally Posted by joslicx

512kbps @1499 is really very expensive. You can instead opt for one of the 2Mbps plans where FUP limit is 75 GB (1599 pm) or 150 GB (2000 pm) where Airtel also offers a 20% discount (whereby the net charge is 1279 for 75 GB or 1600 for 1500 GB). The speed is 2MBps in this plan!

Talk to them about it!

Originally Posted by Sn1p3r

But I am downgrading from 1399 to 1199 plan. Hope this is done as it's still pending and the system upgrade messed the cycle.


These are not offered to IPTV customers.

yup airtel IPTV is a pain. Poor quality and service. If it rains, you cannot watch tv as line quality goes bad.
But once you get addicted to time shift, its impossible to watch normal tv.
you have to experience the pleasure of watching any program you like at any time without bothering about recording and blah blah

[phamilyman]

Originally Posted by tsk1979

its almost august now!

They raised my July bill on 30th evening. Go figure!

[CrAzY dRiVeR]

We have been affected by the same issue! How to proceed? Our 4MBps plan has been cut down to 256 kbps!

Giving complaints to customer care is of any use?

[Reisender]

OT: I use the Wifi (wifi.in) wimax BB connection which has unlimited plans for just 700/pm
at 512kbps and 900 for 1mbps.
I never had a downtime or speed problem with them and once there was a power problem at the tower and they rectified within hours.
couple of -ve's:
1) They need power supply for the receiver to work at terrace (not 100% wireless it is wimax of course)
2) No online payment, call them to drop at your place to pickup cash/cheque of payment at your convenience.

Overall I'm satisfied and using for almost an year now.

[vina]

Originally Posted by Reisender

OT: I use the Wifi (wifi.in) wimax BB connection which has unlimited plans for just 700/pm
at 512kbps and 900 for 1mbps.
I never had a downtime or speed problem with them and once there was a power problem at the tower and they rectified within hours.
couple of -ve's:
1) They need power supply for the receiver to work at terrace (not 100% wireless it is wimax of course)
2) No online payment, call them to drop at your place to pickup cash/cheque of payment at your convenience.

Overall I'm satisfied and using for almost an year now.

Which city are you located in? your profile says U.S.

Also how is the signal quality in bad weather? Wimax works on line of sight AFAIK, so my guess would be signal quality (And hence bit rate) drops during rains - not that it matters much if you don't have UPS/inverter because the link wont work once there is a power cut (which invariably happen in most cities during rains)

[rajeshsundaram]

Originally Posted by tsk1979

In your account summary, just go to your DSL line, and look up "usage"
No idea on how to activate sms

Quite correct.
Couple of months ago I literally had to mail to higher ups to get the problem of frequent disconnection and poor line quality sorted.
I guess, I will see how is myway in my area, and switch to bsnl with myway iptv.
Only drawback, there are no combo plans with myway. So its BB+IPTV which will come slightly more than airhell. But it will be worth trouble free stuff.

Local apartment residents who have BSNL say that once or twice a year, the line goes dead, and then it takes 2 days to fix it, and thats about it.

How ironic... an airtel ad for the 2mbps connection appears above this thread! Haha!

[humans]

Originally Posted by vina

Which city are you located in? your profile says U.S.

Also how is the signal quality in bad weather? Wimax works on line of sight AFAIK, so my guess would be signal quality (And hence bit rate) drops during rains - not that it matters much if you don't have UPS/inverter because the link wont work once there is a power cut (which invariably happen in most cities during rains)

I am using Tata Indicom Wimax connection and it works even when it is pouring heavily. In fact this Wimax is faster than my earlier Airtel Line Broadband.

[hajaar]

I shifted my home a month back. Airtel has not been able to shift the broadband connection yet and, their customer service is a joke. I got frustrated today and told them to cancel the connection, sent an email to the nodal officer, sent an email to airtel presence and tweeted this too.

[tsk1979]

So it starts again.
My FU limit has again been reduced to 15GB

I am on the same 1500/month plan (512kbps) which gives me 25GB

1199 gives me 10GB at 2mbps

If I go for 1299 BB + 300 for IPTV, its 2mbps 30GB.

So fed up with their frequent change of FU limit, I decided to go to 1599/month.
And guess what, I was told my connection would have to be disconnected for one month!

I think the only recourse now is to disconnect my connection and say goodbye to Airtel Fraudband!

[DwarkaDelhiWala]

Originally Posted by tsk1979

..... to disconnect my connection and say goodbye to Airtel Fraudband!

Even getting off them your back won't be an easy process

First return all of their equipment (modem, phone instrument), then ask them for disconnection otherwise they'll disconnect the line, never turn up for collection of accessories and keep sending bills till one goes to their office in Okhla (for Delhi subscribers) to return the instrument/modem.

I've MTNL unlimited connection and airtel as a backup.

[JustCause]

Originally Posted by tsk1979

So it starts again.
My FUP limit has again been reduced to 15GB

I think the only recourse now is to disconnect my connection and say goodbye to Airtel Fraudband!

Even I was downgraded from 1mbps 100GB FUP to 30 GB. Then I surrendered IPTV & went for combo 75GB 4mbps plan. Talk to your area head who supervises the servers (usually called Area Engineer). He will tell you exactly what the problem is.1 month disconnection is ridiculous, confirm if they are transferring you to another line.

Originally Posted by DwarkaDelhiWala

Even getting off them your back won't be an easy process

"As of July, 2011, Airtel has stopped supplying Customer Premise Equipment (CPE)"

This translates into --- Airtel has no obligation to repair your faulty Landline instrument or your modem/IPTV box. You PAY for the equipment when you apply for a new connection & that too has a warranty cover of a year.

Whatever happens thereafter, the equipment is tied to you & they will not recover it by any means. Only line disconnection will take place & you are free to use the modem etc with MTNL settings (user ID, password etc.).


MTNL has 10GB FUP on all new "full unlimited" plans. If you download more than a limit, you receive a call & officers will visit to confirm that you are not using it as Cyber Cafe. Moreover, their IP keeps changing frequently after the FUP quota, interrupting downloads as router has to again resolve the address.

[raj_5004]

Quite surprisingly, I am having a very good experience with Airtel.

I have an Airtel brodband in my residence & they have been giving me great service with good support till now.

My office had an MTNL line which was pathetic & very slow. So I decided to shift to Airtel consideing my good experiences.

The goods -

1) I placed a request online. Within 2 hours, I got a call from them. they explained me the plan details & informed me that I will have to pay Rs. 250/- as installation charges & also buy my own modem as Airtel does not provide a modem. I was fine with it. I was told that I will get a call within 72 hours & then within 7 days, the installation will be done.

2) The Airtel engineer came to my office the next day itself, instead of calling me. He explained the plans & filled the form. He also told me that since the connection is in my company's name, I would get the modem for free, I can buy a wireless router by paying extra. Also, installation charge is NIL!

3) The next day the Airtel guys came to my place to do the connection. Please note that I was initially informed that all this would happen within 10 days but this was happening within 2 days. Now, instead of a normal modem, they gave me a wireless modem for free.

4) After the whole installation, they connected me to the helpline number where the executive confirmed my details, explained the plan, billing details, helpline number, payment modes, account details, etc. & also enquired whether they had taken any money from me...

5) In my residence, I have had very few issues with the line, but whenever I have had one, it has been solved under 4 hours. Thats their policy.

So all in all, I am happy as the installation was free for me (as against Rs. 250/-) & also I was given a wireless modem by Airtel (as against my own modem). I am getting 4 Mbps speed till 10GB for Rs. 1099/- (without taxes).

The bad -

1) The installer came very late & I had to wait till 8 pm with him!

[akshay380]

I was using Airtel in Bangalore with a 2MBps plan. Service was great. Problem came during disconnection when I informed them, they messed up deactivating my connection and instead started sending me bills for two months for full amount. I made it a practice not to call them ever and keep all communication via mails. Including the disconnection notice. So finally they relented and accepted the correct payment from me and declared NO dues.
My advice, mail all your queries to 121@airtel.in. They generally reply within 24hrs.

[tsk1979]

Originally Posted by akshay380

I was using Airtel in Bangalore with a 2MBps plan. Service was great. Problem came during disconnection when I informed them, they messed up deactivating my connection and instead started sending me bills for two months for full amount. I made it a practice not to call them ever and keep all communication via mails. Including the disconnection notice. So finally they relented and accepted the correct payment from me and declared NO dues.
My advice, mail all your queries to 121@airtel.in. They generally reply within 24hrs.

I did that, and also mailed some senior folks in Airtel.
Guess what, nobody has a clue what to do.
A simple request of plan change from 1499 plan to turbo 1399+299(IPTV) will take months. I get an SMS saying it will be done by April 13th

So till then I pay 1499 for 512kbps and no TV.

This is worse than BSNL I think!