Go Back   Team-BHP > Around the Corner > Shifting gears > Gadgets, Computers & Software


Reply
 
Thread Tools Search this Thread
Old 16th August 2011, 12:59   #61
Team-BHP Support
 
Samurai's Avatar
 
Join Date: Jan 2005
Location: B'lore-Manipal
Posts: 22,043
Thanked: 13,495 Times
Default re: Is Airtel Nationalised?

Airtel did nothing over the long weekend. Now my request is 32 days old, and I am still without service.

I had taken Tata Docomo Wifi Hub as faster backup last week. That service was suspended two days back because they have not received the documents. So I am back to my slower backup Internet connection.

So, despite having 3 parallel broadband connections, I get the following speed.



Meanwhile, the nodal office has promised service by today evening. I am not holding my breath.


Quote:
Thank you for writing to our Appellate Desk at airtel.

With reference to your e-mail dated 10-Aug-2011, you have expressed concern regarding the shifting of your airtel fixed-line 080-xxxxxxxx.

With further reference to your below mail this is to inform you that your request for the shifting of your airtel connection has been registered with the reference number 2319652 and the same would be address by 16/Aug/2011, 17:00.And our relevant team would get back to you regarding the confirmation on the same at the earliest.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.
They have changed my request number. My original request (No.197661) was made on July 15th. But now they have changed it to 2319652 claiming I am made the request on July 29th. Now they can claim it is not 22 days, based on the new date.
Samurai is offline   Reply With Quote
Old 16th August 2011, 14:09   #62
BHPian
 
Join Date: Jun 2011
Location: Chennai
Posts: 137
Thanked: 83 Times
Default re: Is Airtel Nationalised?

@samurai - I got a mail from the nodal office too - on the same lines as yours. No action happened. I am going to cancel the connection, if possible.
hajaar is online now   Reply With Quote
Old 16th August 2011, 14:28   #63
Team-BHP Support
 
Samurai's Avatar
 
Join Date: Jan 2005
Location: B'lore-Manipal
Posts: 22,043
Thanked: 13,495 Times
Default re: Is Airtel Nationalised?

Quote:
Originally Posted by hajaar View Post
@samurai - I got a mail from the nodal office too - on the same lines as yours. No action happened. I am going to cancel the connection, if possible.
If BSNL had a 4Mbps plan which was even in the vicinity of 4Mbps plans of Airtel, I would have jumped despite my reservations about BSNL.

But Airtel's 75GB@4Mbps for 1699 per month is unbeatable, no BSNL plan comes even closer. Actually I get 5.5Mbps speed since I am very close to the POP. Also, I have already paid for 2 additional static IPs in advance. So switching is not an option really.
Samurai is offline   Reply With Quote
Old 16th August 2011, 14:35   #64
BHPian
 
Join Date: Jun 2011
Location: Chennai
Posts: 137
Thanked: 83 Times
Default re: Is Airtel Nationalised?

@samurai: Yup. I have the same problem. I had the 2mbps plan from airtel and was thinking of bumping it to the 4mbps plan. At the same cost (1799), bsnl gives me only a 1 mbit/s option
hajaar is online now   Reply With Quote
Old 17th August 2011, 08:44   #65
Team-BHP Support
 
Samurai's Avatar
 
Join Date: Jan 2005
Location: B'lore-Manipal
Posts: 22,043
Thanked: 13,495 Times
Default re: Is Airtel Nationalised?

Anyways, the nodal officers of Airtel are turning out to be as impotent as a herd of mules.

Yesterday my company receptionist spent couple hours in the morning and in the evening trying to contact the customer service, nodal officers and appellate officers. Not one of them could be reached. Usually she is a very cheerful soul, however by yesterday evening she was tired and wary as a Manhattan socialist trapped in the desert.

I am still unable to understand this turn of event. How could a company like Airtel Fixedline/broadband, which was the most professional ISP for so many years suddenly start acting like blind camel chasing its own tail. I wouldn't call it blind as a bat, because even bats have some sense of direction. But Airtel has gone completely cuckoo, I have called Airtel support more times in the past one month than I have called in the past 6 years. Now they are incapable of finding their own fingers even as they sit in front of a computer keyboard.

Some mentioned that tech support has been taken over recently by some company starting with P. Can we please name the company, lay the shame at the right feet or head. Wait, they deserve something more poetic like those Arabic curses, highly sanitized of course. May thousand camels get comfortable in their call center.

Last edited by Samurai : 17th August 2011 at 09:21.
Samurai is offline   Reply With Quote
Old 17th August 2011, 10:57   #66
Senior - BHPian
 
safari_lover's Avatar
 
Join Date: Feb 2007
Location: Bengaluru / Bagdal
Posts: 1,054
Thanked: 367 Times
Default re: Is Airtel Nationalised?

My shifting request is 30 days old now. And the response from their customer support executive has gone from bad to worse! Yesterday the executive said, we can't commit a date but we will try to process it ASAP!

I loved my plan on Airtel and a similar plan is not available on BSNL. And there is no other ISP that gives me a ADSL connection in my area. Never imagined getting a good Internet connection would be so difficult in Bengaluru!

This is getting frustrating to say the least!
safari_lover is offline   Reply With Quote
Old 17th August 2011, 11:21   #67
BHPian
 
neon_daytona's Avatar
 
Join Date: Jan 2008
Location: Bangalore
Posts: 101
Thanked: 6 Times
Default re: Is Airtel Nationalised?

My request is now 23 days old and this is the reply I had got earlier.
They have gone a step further to even mention that I will be charged the rental amount during shifting. I haven't used the service for 17 days now and not sure when it will happen and they expect me to pay for the rental.

Dear Customer,
Ref: Email dated 09-08-2011, regarding shifting of airtel number 080XXXXXXXX.
Thank you for writing to airtel. We are glad to inform you that your request has been registered under the service request number XXXXXXX and will be addressed within 22 days from the date of shifting request (26-JUL-2011. An one time shifting charges of Rs.300/- would be levied in your forthcoming bill. Please note that your number may or may not undergo a change during the shifting process. We would request you to keep a self attested photo copy of your new Address proof along with an original copy of the same readily available for the verification. Our Installation Executive will contact you for the verification / collection of your documents.
Please note, shifting of the connection is subject to feasibility / network availability at the given area.
Further we would like to inform you that during shifting the rental will be charged.We hope that we have been able to assist you suitably. Please do write in for any further assistance.

I am waiting for couple of days more and thens hifting to some other service provider.

How are you guys contacting the customer care for Landline/Broadband queries. I used to dial 121 from my landline, but now I do not have that option as well.
OT, I also have digital TV connection from Airtel and the customer care executives start talking in Hindi by default, even if you opt for English. Well its a different matter, that its better to have them talk in Hindi. Atleast they understand what I am asking for.
neon_daytona is offline   Reply With Quote
Old 17th August 2011, 12:12   #68
Senior - BHPian
 
safari_lover's Avatar
 
Join Date: Feb 2007
Location: Bengaluru / Bagdal
Posts: 1,054
Thanked: 367 Times
Default re: Is Airtel Nationalised?

Quote:
Originally Posted by neon_daytona View Post

How are you guys contacting the customer care for Landline/Broadband queries. I used to dial 121 from my landline, but now I do not have that option as well.
You can dial 080 44444121 from a non Airtel number, to reach their CC.

Also, don't select the existing customer option; you will never reach the executive this way! Always select the new customer option.
safari_lover is offline   Reply With Quote
Old 17th August 2011, 16:58   #69
BHPian
 
Join Date: Nov 2009
Location: Hyderabad/Blr
Posts: 640
Thanked: 147 Times
Default re: Is Airtel Nationalised?

Quote:
Originally Posted by neon_daytona View Post

How are you guys contacting the customer care for Landline/Broadband queries. I used to dial 121 from my landline, but now I do not have that option as well.
OT,

Ya, my outgoing is still not activated, only incoming is activated. for me 198 complaint number works not 121.
shamanth is offline   Reply With Quote
Old 17th August 2011, 18:57   #70
Team-BHP Support
 
Samurai's Avatar
 
Join Date: Jan 2005
Location: B'lore-Manipal
Posts: 22,043
Thanked: 13,495 Times
Default re: Is Airtel Nationalised?

Airtel has just sent me a bill for Rs.1995 as usual. How come that is not stuck in some processing unlike my connection shifting request?

Next time I call, the morons will say I have to pay the bill before they can service any request. It has been 33 days since I gave my shifting request.
Samurai is offline   Reply With Quote
Old 18th August 2011, 09:49   #71
Team-BHP Support
 
tsk1979's Avatar
 
Join Date: Feb 2005
Location: New Delhi
Posts: 22,852
Thanked: 15,407 Times
Default re: Is Airtel Nationalised?

Did you try lodging a grievance here
:: Grievance Redress Mechanism in Government ::
Also complain to Applelate(Airtel appelate authority). This is the Nodal Officers boss.
tsk1979 is offline   Reply With Quote
Old 18th August 2011, 10:30   #72
rkg
Senior - BHPian
 
Join Date: Apr 2005
Location: bangalore
Posts: 1,036
Thanked: 533 Times
Default re: Is Airtel Nationalised?

Long Live highly efficient Indian Private Sector (at least in looting customers for non existent service )
rkg is offline   Reply With Quote
Old 18th August 2011, 11:44   #73
BHPian
 
Join Date: Jun 2011
Location: Chennai
Posts: 137
Thanked: 83 Times
Default re: Is Airtel Nationalised?

I gave the request to cancel the connection a couple of days back. Airtel was supposed to call back and confirm the cancellation - which didnt happen. I am waiting for the jokers to call me regarding the bill so that I can roast them over a slow fire.
hajaar is online now   Reply With Quote
Old 18th August 2011, 12:28   #74
Team-BHP Support
 
Samurai's Avatar
 
Join Date: Jan 2005
Location: B'lore-Manipal
Posts: 22,043
Thanked: 13,495 Times
Default re: Is Airtel Nationalised?

Quote:
Originally Posted by tsk1979 View Post
Did you try lodging a grievance here
:: Grievance Redress Mechanism in Government ::
Also complain to Applelate(Airtel appelate authority). This is the Nodal Officers boss.
Neither nodal office nor Appelate office pickup the phone. So far that has been a dead end. Meanwhile, we are trying to contact the Airtel technical staff directly bypassing the moronic customer care brick wall.

Quote:
Originally Posted by rkg View Post
Long Live highly efficient Indian Private Sector (at least in looting customers for non existent service )
Sadly, you are very very mistaken. One lethargic company doesn't define the private sector. If India has done some shining in the last couple decades, the credit goes fully to the private sector. Looks like you work for the government, nothing else can explain your comment. BTW, you are old enough know how things worked before the 1991 reforms. My parents waited 8 years for their landline connection after applying in 1986. And it happened within 8 years only because of C-DOT, which was a rare government entity that worked like a professional private company. Full marks go for Sam Pitroda for that, who had no patience of the usual government inefficiency. Now BSNL/MTNL stand on the infrastructure built by once highly professional C-DOT. Otherwise they couldn't have competed with private operators at all. Only after private operators came in we started getting connections within a week, etc.

BTW, mine is no Google research. I did my year long project on C-DOT E1 board in Karnataka Telecom Ltd during 1989-90. Therefore, I know how they operated.

Quote:
Originally Posted by hajaar View Post
I gave the request to cancel the connection a couple of days back. Airtel was supposed to call back and confirm the cancellation - which didnt happen. I am waiting for the jokers to call me regarding the bill so that I can roast them over a slow fire.
The CC has just gone into dodging mode. They lie and say things you want to hear every time you reach them.

Airtel Customer: I want the moon.
Airtel CC: Sure Sir, moon will be delivered to your home by 5PM today.
Airtel Customer: Wow, hmm, OK.

Same goes for lesser queries like line shifting.
Samurai is offline   Reply With Quote
Old 18th August 2011, 13:19   #75
rkg
Senior - BHPian
 
Join Date: Apr 2005
Location: bangalore
Posts: 1,036
Thanked: 533 Times
Default re: Is Airtel Nationalised?

Quote:
Originally Posted by Samurai View Post

Sadly, you are very very mistaken. One lethargic company doesn't define the private sector. If India has done some shining in the last couple decades, the credit goes fully to the private sector. Looks like you work for the government, nothing else can explain your comment. BTW, you are old enough know how things worked before the 1991 reforms. My parents waited 8 years for their landline connection after applying in 1986. And it happened within 8 years only because of C-DOT, which was a rare government entity that worked like a professional private company. Full marks go for Sam Pitroda for that, who had no patience of the usual government inefficiency. Now BSNL/MTNL stand on the infrastructure built by once highly professional C-DOT. Otherwise they couldn't have competed with private operators at all. Only after private operators came in we started getting connections within a week, etc.

BTW, mine is no Google research. I did my year long project on C-DOT E1 board in Karnataka Telecom Ltd during 1989-90. Therefore, I know how they operated.
I do work for Govt. I know the problems faced in govt and how it works.

Iam not blindly supporting the govt.

I have seen the private sector growth in this country in the last 20 years.

Studied it also. I have seen the service levels of both private and govt.

I have seen how private sector corrupted the public sector

I can cite 'N' number instances how private sector operated since 1990 with examples. but in private not in public domain.

What I meant to say is whether it is Govt or private both are operated by Indian's only

Their mindset is same

They work hard and honestly when they go outside the country

Once they are in India they try all means to achieve the ends faster.

So blaming Public sector is not the cure or panacea.

It is us who made it so in our collective greed.

Iam not blaming any one here in this forum or outside.

The modus operand of private sector is to offer better service initially helped in great measure by bribing govt and then achieve monopoly status and then play/fleece the customers

It is happening in Banking, service sector , retail industry and many more areas.

The behavior of Airtel with customers, reliance with some of my colleagues , ICICI bank with many of us is a pointer to this.

Spare few minutes to think why so many million tonnes of food grains are rotting the FCI storage. Who benefits/loses if these food grains are released in to open market. Who is the real culprit/motivator for this scenario.

Why Govt is refusing the release them even after supreme court strictures

both bribe giver and taker are at fault. not the take only. It take tow hands to make a sound. So the role of private sector in performance of PSU's can not be pushed under the carpet

Thanks for the reading this rant. Whenever your are in Bangalore do give a call we can discuss in person and learn from each other's experience
rkg is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
AirTel withdraws AIRTEL ONLINE gprs service star_aqua Gadgets, Computers & Software 10 6th May 2009 23:59
Airtel One India Challenge 2005 - Post event report. Rtech Indian Motorsport 46 12th July 2005 16:53
Airtel Rally - Team BHP Presence? vivaid Indian Motorsport 12 10th May 2005 01:25
Airtel One India Challenge- India's richest rally ever! Rtech Indian Motorsport 15 21st April 2005 17:49
Airtel Tsd Rally adilshah Indian Motorsport 15 21st April 2005 15:28


All times are GMT +5.5. The time now is 20:11.

Copyright ©2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks