BSNL BroadBand Issues - Page 12 - Team-BHP

Shankyz · 24th August 2009, 14:39

Quote:

Originally Posted by finneyp

BSNL & Customer Support in the same sentence?

Ask me, since last 6 weeks, my connection is dropping every min or 2 and no one has a clue ... I wonder if anyone even knows what to do.

sgiitk · 24th August 2009, 15:14

BSNL Broadband is becoming a pain. I think they are just giving out connections without looking at their capacity. Also, in cases of complaint you are down to the local lineman who has Zilch knowledge about the Broadband part of the system. Essentially, with ADSL you are using the bandwidth above 4kHz with dynamic equalisation at the exchange end.

Just see the number of twisted joints in lines. At home I have put a DB at the house. Every time there is a fault the jokers promptly pull the sires out of the DB and I am back to their twisted pair!!! I guess the punching tools have been 'lost'.

DerAlte · 24th August 2009, 15:45

Quote:

Originally Posted by Shankyz

Ask me, since last 6 weeks, my connection is dropping every min or 2 and no one has a clue ...

You have BSNL or MTNL?

Anyhow, first monitor the dB figures for the S/N ratio and the Attenuation, so that you can quote the same to them. Generally frequent disconnects happen when the S/N ratio figure drops to 15dB or less (upload). The trick is to reach the AEE (Internet connections) of your local exchange, and ask him politely to get the line checked at the exchange end, or else. They somehow sympathize with people speaking technical language and get things done fast (don't ask me why, but this has been my observation).

There have been many instances - especially after heavy rains - where my voice line is dead, yet the Internet connection is working perfectly. The problem is always in the interconnects on the Exchange side MDF.

nisarg86 · 24th August 2009, 16:38

Quote:

Originally Posted by sgiitk

BSNL Broadband is becoming a pain. I think they are just giving out connections without looking at their capacity. Also, in cases of complaint you are down to the local lineman who has Zilch knowledge about the Broadband part of the system. Essentially, with ADSL you are using the bandwidth above 4kHz with dynamic equalisation at the exchange end.

Just see the number of twisted joints in lines. At home I have put a DB at the house. Every time there is a fault the jokers promptly pull the sires out of the DB and I am back to their twisted pair!!! I guess the punching tools have been 'lost'.

Sir. Same things are at my place. Guess what they dont know how to punch the lines in BOX. so they simply twist them and put the electrical tape on it. Such a waste of DP BOX !

Shankyz · 25th August 2009, 21:17

Quote:

Originally Posted by finneyp

BSNL & Customer Support in the same sentence?

Ask me, since last 6 weeks, my connection is dropping every min or 2 and no one has a clue ... I wonder if anyone even knows what to do.

gd1418 · 25th August 2009, 21:28

You posted twice the same..! Well, I too have a MTNL broadband connection at my office in Delhi and it works like a dream. A lot better than the AirTel broadband that I've at home.

Quote:

Originally Posted by Shankyz

Ask me, since last 6 weeks, my connection is dropping every min or 2 and no one has a clue ... I wonder if anyone even knows what to do.

katpasin · 25th August 2009, 22:02

My Dataone connection was frequently disconnecting for the last 15 days and phone was dead, and to top that every complain i log with the CC was been closed without fixing the problem.

Finally wrote a couple of letters, 1 for the problem and other for rental rebate due to faulty line and went to the GM of the Exchange.A day later they changed the wiring till my modem.
Now works fine

Shankyz · 2nd November 2009, 13:19

In my case, it was the port on exchange end, demonstrated the issue to BSNL JTO twice, they changed the port on their end and the problem was resolved.

Pending issues:

Noisy line - even though Broadband seems to be working ok, line is noisy and sometimes impossible to hear the other person

Frequent Outages : Due to one reason or the other, broadband is down 2-3 times a month, for 1/2/3 days each.

I'm using 500c+ plan, so for 600/- p.m I get 2.5 GB, night unlimited, 50 free phonecalls, 0 rental.

I'm looking for an alternate or backup connection to use when BSNL connection goes down.

Suggestions please.

24th August 2009, 15:14	#167 (permalink)
sgiitk Senior - BHPian Join Date: Dec 2007 Location: Kanpur Posts: 1,025	BSNL Broadband is becoming a pain. I think they are just giving out connections without looking at their capacity. Also, in cases of complaint you are down to the local lineman who has Zilch knowledge about the Broadband part of the system. Essentially, with ADSL you are using the bandwidth above 4kHz with dynamic equalisation at the exchange end. Just see the number of twisted joints in lines. At home I have put a DB at the house. Every time there is a fault the jokers promptly pull the sires out of the DB and I am back to their twisted pair!!! I guess the punching tools have been 'lost'. __________________ Life is short, do not make it shorter! Accent GLS 2002 Santro Automatic 2005

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25th August 2009, 22:02	#172 (permalink)
katpasin BHPian Join Date: Feb 2007 Location: Hyderabad Posts: 55	My Dataone connection was frequently disconnecting for the last 15 days and phone was dead, and to top that every complain i log with the CC was been closed without fixing the problem. Finally wrote a couple of letters, 1 for the problem and other for rental rebate due to faulty line and went to the GM of the Exchange.A day later they changed the wiring till my modem. Now works fine

2nd November 2009, 13:19	#173 (permalink)
Shankyz BHPian Join Date: Dec 2006 Location: Delhi Posts: 176	In my case, it was the port on exchange end, demonstrated the issue to BSNL JTO twice, they changed the port on their end and the problem was resolved. Pending issues: Noisy line - even though Broadband seems to be working ok, line is noisy and sometimes impossible to hear the other person Frequent Outages : Due to one reason or the other, broadband is down 2-3 times a month, for 1/2/3 days each. I'm using 500c+ plan, so for 600/- p.m I get 2.5 GB, night unlimited, 50 free phonecalls, 0 rental. I'm looking for an alternate or backup connection to use when BSNL connection goes down. Suggestions please.