Go Back   Team-BHP > Around the Corner > Shifting gears > Gadgets, Computers & Software


Reply
 
Thread Tools Search this Thread
Old 7th October 2010, 09:01   #1456
Senior - BHPian
 
Join Date: Mar 2007
Location: Mumbai
Posts: 1,449
Thanked: 281 Times
Default

Quote:
Originally Posted by aargee View Post
If you've a best service, never even think of DIY. I'm sure you'll have a best service.
Quite frankly, I am not at all impressed with Eureka Forbes A S S, atleast in Bombay & Pune.
In Pune, the guy took 50 Rs more because he didn't have change. And I had to call the office multiple times to get the money back. I then started getting the service done by Waterdoc in Pune, instead of EF. In Bombay, I find their organization works like a govt org. If you call the number, the person picking up gives you another number to call, who then proceeds to give a 3rd number to call & so on & so forth. Finally when the chap landed up he brought only the carbon & not the candle replacement. I had very specifically asked for both. He tried to cover it up by saying that it's company policy to not change both on the same day. I kicked him out without letting him do anything. Finally got the replacement done by an independent service guy. Also a few times, I have emailed Eureka Forbes customer care with my feedback about these things, I have never got any response from them.

That said, there are 100's of people who can service the EF machines - so you aren't really tied to the company for A S S.
carboy is offline   Reply With Quote
Old 7th October 2010, 09:51   #1457
Senior - BHPian
 
aargee's Avatar
 
Join Date: Jan 2010
Location: KATN
Posts: 4,672
Thanked: 2,017 Times
Default

@Carboy - Anku's machine is relatively new. Anything attempts on DIY will void the warranty for now.

And again, I said - "If you've a best service, never even think of DIY"

If he has a bad service, he can always try a DIY. I do not know about Mumbai or Pune, in Chennai, most of the folks, atleast my relatives, haven't even thought "C" of complaint with EF. We've a 6 years old vaccum cleaner, though we don't use it regularly, the service levels are good. I would say, its as good as what Whirpool is offering.

Compared to Kent, EF was quick enough to satisfy Anku & may be the same level of service continues.

@Anku - Did you know that EF people comes to service your water purifier once in 3 months? For the 1st one year, its free of cost.
aargee is offline   Reply With Quote
Old 7th October 2010, 09:55   #1458
Senior - BHPian
 
Join Date: Mar 2007
Location: Mumbai
Posts: 1,449
Thanked: 281 Times
Default

Quote:
Originally Posted by aargee View Post
@Carboy - Anku's machine is relatively new. Anything attempts on DIY will void the warranty for now.

And again, I said - "If you've a best service, never even[ think of DIY"

If he has a bad service, he can always try a DIY.
I was commenting only on the best service part. If you go to mouthshut, you will find that most people aren't happy with EF service.

And even if service is bad, then anku shouldn't be doing DIY during the warranty period.

That said, I don't have any complaints about their products at all. My complaints are only about their pathetic A S S.
carboy is offline   Reply With Quote
Old 7th October 2010, 09:56   #1459
Senior - BHPian
 
Join Date: Aug 2010
Location: Delhi
Posts: 2,109
Thanked: 984 Times
Default

Quote:
Originally Posted by carboy View Post
Quite frankly, I am not at all impressed with Eureka Forbes A S S, atleast in Bombay & Pune.
In Delhi, Eureka products are serviced by a lot of third party companies. You have to home on to one which gives the best deal. Some how they have the data and at time of renewal the whole lot of them call you up.
Aroy is offline   Reply With Quote
Old 7th October 2010, 10:08   #1460
Senior - BHPian
 
aargee's Avatar
 
Join Date: Jan 2010
Location: KATN
Posts: 4,672
Thanked: 2,017 Times
Default

@Guys - Carboy & Aroy - What do you mean by third parties?

Are they franchisors of EF or some company "XYZ" but they service all the water purification system including EF?

I couldn't get that point; here in Chennai, there're so many franchise outlets of EF who do the servicing, but only for EF products.
aargee is offline   Reply With Quote
Old 7th October 2010, 12:54   #1461
Senior - BHPian
 
Join Date: Mar 2007
Location: Mumbai
Posts: 1,449
Thanked: 281 Times
Default

Quote:
Originally Posted by aargee View Post
@Guys - Carboy & Aroy - What do you mean by third parties?

Are they franchisors of EF or some company "XYZ" but they service all the water purification system including EF?
I assume most of these are ex-Eureka Forbes employees who have started their own service firm. It may be one or more people who operate out of their homes or a small office. They buy the parts from Eureka & service it. They are usually a little cheaper than EF. They may or may not offer AMCs (I don't have an AMC - I just got a carbon/candle changed by a free-lancer).

Other than that, there are other smaller manufactures whose service centers both service & offer AMC on Eureka Forbes filters.
They also buy their parts from EF or whoever manufactures those parts of EF.

For eg. check
WaterDoc Service Centres
It's not there in Chennai though.

I got my freelancer by searching on Jusdial. He was under the category "Water Purifier Repair & Services-Aquaguard"

Quote:
Originally Posted by Aroy View Post
In Delhi, Eureka products are serviced by a lot of third party companies. You have to home on to one which gives the best deal. Some how they have the data and at time of renewal the whole lot of them call you up.
Aroy, what filter do you have & what kind of deal did you get with a 3rd party service guy?

Last edited by carboy : 7th October 2010 at 12:56.
carboy is offline   Reply With Quote
Old 7th October 2010, 12:55   #1462
BHPian
 
anku94's Avatar
 
Join Date: Dec 2009
Location: Bangalore
Posts: 225
Thanked: 27 Times
Default

Quote:
Originally Posted by Thad E Ginathom View Post
Or even...

Two-way tap might have meant...


on or off!


Quote:
Originally Posted by aargee View Post
If you've a best service, never even think of DIY. I'm sure you'll have a best service.
I just had to have a sneak peak at how the thing worked.

Quote:
There're two outputs; one to consume the water & other to be considered as wastage. When you're using flush, the water from the wastage is more & you almost get nothing from the consumption output.
Yeah, I got that working later on. But the problem is that if the tank is full, switching to 'flush' option doesn't cause any water to get out through the reject pipe.

Quote:
Consider an AMC, if you want to keep changing the filters every year as I'm not sure about the level of pollution. Usually EF recommends changing filters every year.
Won't we be needing one from the next year ? Anyway, let us see our water consumption. The manual recommends replacement after 6000 litres.

Quote:
What about the discount part? Did you guys have any discussion at all? I like to know that part.
No, no use. We had to buy a stand from them, which cost an additional Rs. 100, and they refused to give that for free as well.

Quote:
@Anku - Did you know that EF people comes to service your water purifier once in 3 months? For the 1st one year, its free of cost.
Yes, the guy explained everything quite nicely. We get four free services for the first year.
anku94 is offline   Reply With Quote
Old 7th October 2010, 14:37   #1463
Distinguished - BHPian
 
sgiitk's Avatar
 
Join Date: Dec 2007
Location: Kanpur
Posts: 7,106
Thanked: 3,687 Times
Default

Quote:
Originally Posted by sgiitk View Post
I have a Faber since 2009 ....
Oops: it should be since 2001! Sorry for the mistake.
sgiitk is offline   Reply With Quote
Old 7th October 2010, 17:13   #1464
Senior - BHPian
 
aargee's Avatar
 
Join Date: Jan 2010
Location: KATN
Posts: 4,672
Thanked: 2,017 Times
Default

Quote:
Originally Posted by aargee View Post
A little incident to share on the sides of service

We've a 3 year old Onida A/C...of Onida.

I get a call today from Onida saying the remote is ready & asking my permission to deliver the remote. Not sure if this is the effect of email or coincidence.
Last noon those service guys delivered the remote.

Last evening, I get a call from the service centre asking me if the remote was working fine when I just entered home; so I told them that I'll check & let them know thinking they would not call back.

To my surprise, they called me once again by 8:30 PM & asked me the feedback. So this time, I checked the remote & A/C & gave them a positive response.

Point - I bought Onida 3 years ago because Onida A/C's were using compressor from Matsushita from Japan & the throw was awesome despite the high decible noise. Just got lucky this time with Onida; not sure if this will help us more in future unless Onida improves their service.

Last edited by aargee : 7th October 2010 at 17:16.
aargee is offline   Reply With Quote
Old 8th October 2010, 09:04   #1465
Senior - BHPian
 
ghodlur's Avatar
 
Join Date: Sep 2009
Location: Thane
Posts: 4,961
Thanked: 1,971 Times
Smile

Quote:
Originally Posted by ghodlur View Post
The magnetron is ruled out and the reps would be getting the PCb's today to replace and check.

The reps had also reported that the voltage levels found in my apt are in the range of 256-260. They also confirmed that the oven will work at these voltage levels. However from my side have raised a complaint with the local MSEB authorities. I got the voltage levels in diff apts and in common areas checked and found to be still the same 260V.
The oven finally repaired and brought back into working condition.

The culprit was a capacitor which was found blown and the reps suspected high voltage. Strange that only the capacitor was affected when the controller circuit and many others were haivng the same ratings as the capacitor.
Anyways now that the oven is up and running, the usage is back to normal.
ghodlur is offline   Reply With Quote
Old 8th October 2010, 11:13   #1466
BHPian
 
Join Date: Jan 2008
Location: Chennai
Posts: 449
Thanked: 6 Times
Default

Guys, Any recommendations on vacuum cleaners around 5K?.
Mission_Safari is offline   Reply With Quote
Old 8th October 2010, 11:22   #1467
AWD
BANNED
 
Join Date: Nov 2009
Location: Drivers seat
Posts: 804
Thanked: 218 Times
Default

Quote:
Originally Posted by Mission_Safari View Post
Guys, Any recommendations on vacuum cleaners around 5K?.
Panasonic MC4920 & LG 271, both are bagless & good performers.
Avoid Eureka Forbes because that still uses the old Bag for dirt collection.
AWD is offline   Reply With Quote
Old 8th October 2010, 11:34   #1468
Distinguished - BHPian
 
sgiitk's Avatar
 
Join Date: Dec 2007
Location: Kanpur
Posts: 7,106
Thanked: 3,687 Times
Default

I will be looking for a wet & dry cleaner with a shampooing attachment. Is such a thing available? I remember using one in the UK in 1991!

Last edited by sgiitk : 8th October 2010 at 11:39.
sgiitk is offline   Reply With Quote
Old 8th October 2010, 11:37   #1469
Senior - BHPian
 
suman's Avatar
 
Join Date: Sep 2005
Location: Gurgaon
Posts: 4,589
Thanked: 256 Times
Default

Guys, planning to pick up a Dryer. Anyone ever used a Croma Dryer? Or the IFB one?
suman is offline   Reply With Quote
Old 8th October 2010, 12:54   #1470
Senior - BHPian
 
aargee's Avatar
 
Join Date: Jan 2010
Location: KATN
Posts: 4,672
Thanked: 2,017 Times
Default

Quote:
Originally Posted by Mission_Safari View Post
Guys, Any recommendations on vacuum cleaners around 5K?.
My suggestion is - stay away; but if you still insist, go for Euroclean from Eureka Forbes. Reason?
1. You get a good service
2. You get all the spares even after 20-30 years
3. Very less break downs. Ours is 6+ years old & covered in dust; as a matter of fact, everytime we take it out, we first we first clean the VC with itself & then start using it. No maintenance done till date other than buying the paper bags.
4. Rock solid as I've dropped the unit several times from the cot
aargee is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Home Construction/Makeover/Maintenance Thread Latheesh Shifting gears 632 19th October 2017 02:56
Building a truck camper : Home away from home DKG Modifications & Accessories 140 18th February 2016 18:40
Bringing home the Mahindra Scorpio LX. EDIT : Scorpio finds a new home! benbsb29 Test-Drives & Initial Ownership Reports 168 8th January 2015 11:22
Joining a domain: XP home Vista Home Premium johy Shifting gears 0 22nd November 2007 17:14
Home Audio thread with inputs from the ICE forum gunbir Gadgets, Computers & Software 13 3rd August 2006 11:45


All times are GMT +5.5. The time now is 01:40.

Copyright 2000 - 2017, Team-BHP.com
Proudly powered by E2E Networks