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Old 23rd July 2008, 15:21   #226
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Originally Posted by tifosikrishna View Post
ROFTLMAO.....

this is going to be one hell of a thread from now on....all set for a nice sequel.....
The Yeti strikes - II

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Originally Posted by anujmishra View Post
Another sequel after "Ram Gopal Varma ki Aag"... Oh God not again...

Jokes Apart!

Guys from bangalore! Did you ever try to download stuff in bangalore with new BSNL Broadband plan of 500. According to plan it says "Unlimited from 2:00 AM to 8:00 AM".

Plan detail is as follows:

1.5 GB Download/Upload per month free
175 call units (As of One India Plan free). This means 175 minutes of STD calls free. For more details Please see this BSNL link.

After Sam's episode, I have no courage to try it out. Can anybody verify that it really works and we do not have to switch off and switch on modem at 02:05 AM ?
He lives in Mumbai. No BSNL saar! Only MTNL.
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Old 23rd July 2008, 15:34   #227
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Originally Posted by hemanthisgreat View Post
Why don't you just shift to the unlimited plan, which costs about 750 bucks in Bangalore. ...
We are a blessed lot in Bangalore, Hemanth! Check out the tariffs on the Mumbai MTNL page - bleeding daylight robbery.

Sam: it is better that you opt for the "Trib Unlimited Plan-1" (S.No. 15 on the tariff page) for 2500/- a month.

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Originally Posted by anujmishra View Post
... new BSNL Broadband plan of 500. According to plan it says "Unlimited from 2:00 AM to 8:00 AM". ...
@anuj, this is targeted for people working US EST shift in BPO outfits. Come back home at 0200, can't sleep anyhow, so put on your PC and browse till your eyes hurt (not used to sunlight).

In the other plans, only heavy uploads and downloads get charged, effectively. With normal browsing and emails, you are unlikely to exceed the plan limits. Avoid all those heavy Flash-based sites (they are a pain anyhow). Most text-based sites are about 2-5K per page, so 1.5GB is the equivalent of a LOT of pages / mails.

Last edited by DerAlte : 23rd July 2008 at 15:47.
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Old 24th July 2008, 11:17   #228
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Originally Posted by DerAlte View Post
@anuj, this is targeted for people working US EST shift in BPO outfits. Come back home at 0200, can't sleep anyhow, so put on your PC and browse till your eyes hurt (not used to sunlight).

In the other plans, only heavy uploads and downloads get charged, effectively. With normal browsing and emails, you are unlikely to exceed the plan limits. Avoid all those heavy Flash-based sites (they are a pain anyhow). Most text-based sites are about 2-5K per page, so 1.5GB is the equivalent of a LOT of pages / mails.
Hi DerAlte, even I was in same opinion as of yours. I have never tried to download heavy stuff between 2:00 AM to 8:00 AM. BSNL/MTNL people not sure of plans at all. It is for sure that this plan suits to BPO employees.

1.5 GB with 2Mbps speed is good enough of normal email, browsing, chatting and few voice calls. When I was abraoad this 1.5 GB with 2 Mbps helped me to call my home few times a day and at the end of month exceeding on 140 Mb or so.

Before this plan I had unlimited 900 UL+ @256 Kbps but when I changed the plan BSNL reduced rate to 750 Rs. per month for unlimited plan.
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Old 24th July 2008, 19:57   #229
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I am surprised that in this day and age people still muck around with the sarkari phone companies - Preity `ghar ki pehchan' Zinta notwithstanding. An incident like this and you realize they are just not worth it.
It's not that issues don't happen with the pvt. phone companies but at least you can scream at them to vent your frustrations. With the sarkari ones you face trouble and on top of that you have to be polite to get it fixed.
BTW Kapasi you're in Mumbai, I presume - the city with the famous work ethic. Try dealing with MTNL/BSNL up north. Here they'll want to empty your wallet to fix their mistake. It's all about....how shall I put it politely? Speed money.

Last edited by StarScream : 24th July 2008 at 20:00.
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Old 24th July 2008, 20:28   #230
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Originally Posted by StarScream View Post
I am surprised that in this day and age people still muck around with the sarkari phone companies - Preity `ghar ki pehchan' Zinta notwithstanding. An incident like this and you realize they are just not worth it.
It's not that issues don't happen with the pvt. phone companies but at least you can scream at them to vent your frustrations. With the sarkari ones you face trouble and on top of that you have to be polite to get it fixed.
BTW Kapasi you're in Mumbai, I presume - the city with the famous work ethic. Try dealing with MTNL/BSNL up north. Here they'll want to empty your wallet to fix their mistake. It's all about....how shall I put it politely? Speed money.
Sarkari companies are not so bad here in Bangalore - I use BSNL and get good speeds. I pay 5K a YEAR for 2GB a month, avg speeds of about 100KB [sometimes I get even 160KB], unlimited night [without switching the modem off and on].

It used to be 10K but last year they reduced the pricing.
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Old 25th July 2008, 13:32   #231
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Default The re-visit

I went to the MTNL exchange at Bandra, Mumbai today. I did not even visit the Internet department, opting to go up straight to the 6-and-a-half floor to meet the accounts officer, Mrs. J.

Mrs. J recognised me instantly, but need a little reminding about my problem. Understandable, the lady is very overloaded with many consumer problems.
As she realised it had happened all over again, she started up her computer and sighed.
We will have to calculate manually again.
I'm so sorry, Mrs. J said I sympathetically. How can we stop this from happening every month?
Yes. She perked up. You cannot come here every month like this. You please visit Mrs. B the JTO. Please visit her and explain.

15 minutes later I am sitting in front of the very cooperative Mrs. B and her assistant. The fault has been determined.

MTNL has 2 servers. One that controls the Internet access and one that controls the billing. The 2 are not linked.
When a plan is changed, it needs to be changed on 2 different user interfaces, from 2 different departments.

When you change your plan, from Plan X to PLan Y, you contact the MTNL customer service centre, or call centre, it is updated immediately on the server that calculates your bill. Your service charge etc is updated, almost immediately. This is the non-technical side of MTNL Internet.

A job number is then generated that is sent to the Telecom Officer. Using this job number, the telecom officer uses his interface and changes the plan from plan X to plan Y. This is the technical side of MTNL.

Normally, this procedure is supposed to be automatic. However, a job number generated by the accounts section on the 29th of April 2008, addressed to the Telecom Officer was overlooked by human error.
The result: The Non-Technical, accounting side of MTNL received a kilobyte usage sheet from the Tech-side, multiplied it by Rs.X and generated my bill.
The mistake: The Tech side should have generated a seperate sheet for kilobytes used during day logon and a seperate one for night logon. The accounts would then charge me for the day use and the night would be gratis.

Mr.s B apologised for her human error by calling Mrs. J while I was sitting in front of her. She updated her computer by instructing her assistant and supervising it herself.

Unfortunately Mrs. J and her assistants will have to manually calculate my current bill. But from next month I will not face this trouble gain.

Overall experience: Good.
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Old 25th July 2008, 13:40   #232
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GOOD.
The problem has been solved.
We may not able to read more unforgettable MTNL experiences from you.
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Old 25th July 2008, 13:54   #233
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Even I had a few experiences with MTNL (fortunately not accounting related), but one thing which I found, and agree with Sam, is that politeness pays. It is a fact that 'some' of the officers of MTNL are really overworked but if you are polite, they go out of their way to help you out. You just have to show that you do not think of them as some lowly clerks and you are willing to help them out to correct the problems.

Also, it really helps if you start off things officially e.g. get a complaint number, write to the GM or any other senior officer, compaint via web (somehow this goes to the management), write an application, etc. Once you do this and they have on record that you have complained, they will go out of the way to fix it. I feel that they have some SLAs to meet when it comes to complaint resolution.
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Old 25th July 2008, 22:26   #234
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Sam has a unique way of narrating his experiences step by step in his blog which I think is just brilliant.

That's why I like all his Yetiblogs.
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Old 30th July 2008, 15:48   #235
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What did the actual bill come to? Sam?
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Old 26th August 2010, 16:37   #236
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Not sure whether this is the right thread to post my query.

Just want to ask fellow MTNL tri-band users from Mumbai whether they are getting disconnected every 4-5 minutes nowadays i.e. during the monsoon?

Last edited by Jayabusa : 26th August 2010 at 16:40.
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Old 27th August 2010, 21:07   #237
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^^
no not at all. I have a 10-8 unlimited plan and I am happy.
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Old 27th August 2010, 21:48   #238
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^^I'm using the 24hr unlimited plan & am facing the problem since the rains started IIRC. To add to that the speed has reduced drastically.
When I had called the 'Kasht karke mar' care quite a few days back, I was told, all this is occurring due to the rains.

Last edited by Jayabusa : 27th August 2010 at 21:57.
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Old 27th August 2010, 22:43   #239
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Not me. I am on MTNL while browsing tbhp since half n hour and typing this. Hasnt disconnected and doesnt do so *that* frequently. Sometimes, yes !

The speed has been a tad slow offlate.

Btw, what has the rains go to do with this interrupted service ??
It isnt the zingalala tata-sky for crying out loud !!!

Last edited by jigbarai : 27th August 2010 at 22:44.
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